Customer Testimonials

Quick and easy.

IM sorry I buy a ton of bike parts and have zero clue what I purchase from Trek Bikes.Com. I will check out your sight for future purchases.

East and timely; thank you

Pretty straightforward for clothes

Got a good deal during trek fest and bike was professionally assembled at the shop of my choice

Clean, modern interface. Easy to filter through different categories. I feel the reviews on products are genuine which is an important factor before purchasing.

Website was very clear about what I was buying
I felt the value I received was outstanding
The shipment was well packaged
Instructions to put the bike together were well done. All tools included was a plus!
I love the bike.
Overall, A+

Ease of ordering, prompt delivery to local store, great customer service at store.

I ordered my Trek online and it was delivered to my local dealer in about 3 or 4 days. I was notified that my bike was ready the same day they received it. Seamless and very satisfied.

I like shopping at bike world it’s got everything I need bikes are the best

There was an error in shipping (packages got crossed and sent to wrong customers). I called customer service, was sent a return shipping label for the incorrect product, sent out a new correct product to my house (original shipping method to my local bike shop), and I was able to confirm with the other customer that she was also contacted by Trek and had her product shipped to her in a timely manner.

The customer service rep provided outstanding service, and got the error corrected right away. Fortunately for me, my product was not an urgently needed one, so it all worked out just fine. Much appreciation!

The company offers a variety of quality bicycles for different uses and conditions.

Trekbikes.com had the exact matte black 7d 26T cruiser (on sale) that I wanted that local stores did not have in inventory. The order was filled promptly and the bike was assembled at my local dealer in a short time. Easy peasy.

It's a company that actually has customer service, as opposed to making frames and sticking components on them.

I really liked that there were used bike options on Trek's website. I had more confidence in the quality and upkeep for this bike that I did getting one from a private seller. Trek did a great job in communicating shipping and tracking info so I knew exactly when I needed to be home to receive it. The box was packaged super securely and was relatively easy to put together. I have taken my new bike out for a ride and it handles like a dream. The only thing that was a little wonky in the whole process is that when I went to the indicated website for help in putting the bike together, it took me to an error page on the website and it did that even when I searched for that build-a-bike page. So, I had to answer my assembly questions elsewhere.

The guy I spoke to was super patient and knowledgeable. Was spot on with what I needed. Order was created quickly and was delivered the next day!

Fantastic customer service!

Thank you

Very customer focused- great service and very helpful with advice.

Exceptional customer service for a return and replacement part.

Great product, fast shipping!

Excellent

My family and I have purchased 3 Marlin mountain bikes in the last year…fantastic value and great looking! We love our bikes!

Easy to order, get assembled and delivered

Web site was OK, nothing great. trek bikes are the best.

Its a smooth ride and easy gear shifting.

The customer service from their representatives stores are exceptional!

Super fast shipping!

Great parts with fast shipping

Great experience at the Lake Grove store in New York. The employees were fabulous. Best experience with a bike shop I ever had

The salesman went out of his way to find the bike we wanted and have it shipped

Easy shopping, good selection, easy returns.