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Customer Testimonials
It was great!!
Working with the local TREK store in Palm Springs has been refreshing about building relationships. My husband and I are really enjoying our new TREK FX 4 Sport! In fact 2 friends recently purchased the same bike as ours and another is seriously considering one all at TRek Palm Springs…
A very good experience ordering our bikes online and having them shipped to our local bike shop. They showed up right on time and the shop did an outstanding job of getting them assembled and adding on the accessories that we purchased from them. They took the time to fit the bikes to us and made sure any of our questions were answered. Very pleased with the whole experience!
Just very simple and easy to use process- very smooth
Easy to order, fast , no issues with delivery.
For the return , Cumberland transit was not aware of process . They told me I had to take to a trek factory store to do it. I took to the trek factory store.
Atención excepcional
It was an easy ordering experience with quick shipping of my bike to my local bike shop!
Everyone at Trek Ballwin that I came in contact with was very professional, helpful, and eager to help me. Looking to do the maintenance for the MTB and now works and looks like new. Great job by Brian who was helpful and followed up when a change in diagnostic for the work had changed and required new parts. Thank you
Great products, excellent discounts/seasonal sales; return policy.
Easy ordering process
I bought one pair of shoes in the store and ordered another online, Love them both!!! Highly recommend
The price match was an amazing experience for me. It saved me an additional $100. I absolutely love my verve 3 and have recommended it to all my family and friends.
wide selection of merchandise and options
Well the Sale that Trek had was amazing. I purchased The Slash Gen 5 because it was too much bang for the buck not to. I had it sent to my LBS BikeTown USA in Gainesville Georgia. Kevin at the shop had it all ready for me to pick up in no time at all. Great Experience and a Great Bike at an even Greater Price! Thanks Biketown!
Fast service and shipping.
Easy, great customer service,
and fast shipping
Easy to use and great customer service
The bike is fantastic. The delivery to my local bike shop and assembly was seamless. This is my 4th Trek bike and I am excited to delve into the E Bike world.
Customer service is absolutely the best experience in the bike industry.
Quality
From the beginning of ordering to the end of receiving my bike I was quite impressed with the service I was given, the professionalism, and customer friendliness... one of the bike shops in which was affiliated with trekbikes also was very professional and customer friendly . Definitely would refer other's to getting a trek bike .. well made whether for mountain bike riding for someone younger ,or for someone older who just wants to get out on a trail for exercise and sight seeing.
Quality of build. Warranty. My new Trek is just as fun to ride as my first.
they are very efficient. I called several times they answer promptly. I will use than again
Pretty easy to navigate. Check out process a little weird but did it.
Dealing with Trek.com was easy, can’t say the same about my LBS that took 2 weeks to assemble an $8K bike before telling me it was “dialed in”only for me to find out later that day the rear brake didn’t work…air in the lines. Needless to say I was not thrilled and called Trek to ask if I could use a different trek dealer than the one that assembled or else I’m returning the entire purchase. Trek (Richard) was awesome and got me squared away with a new Trek dealer/mechanic. Was super impressed with Trek during the purchase and customer service interactions. Was appalled with the initial LBS tho (Marty’s Bike Shop, Muncy, PA).
fast and nice
Good bikes, sales
Great service in store
The Trek Customer Support Team was very supportive and helpful.
The bicycles are great and are backed by great people.
I liked that the folks that I talked to there were really nice specifically chuck of the Saratoga springs, NY trek store