Customer Testimonials

Easy to use. Quick delivery. I like that I can get an item sent to my LBS also.

Good sale price and free delivery to store was great. Thanks!

Bikes arrived quickly and in good condition; very well packed. 1/4" thick Assembly instruction book was a bit over the top containing differing languages and bikes vs a simple two pages of instructions for the bike within. Clear pictures don't require languages. It was wasteful to include both quick release and standard mounting for the front wheels, pick one.

Overall, super happy with the bikes and the purchasing. Local bike stores didn't even know what a coaster brake was and wanted to know why we didn't want hand brakes and gears.

Love the shoes.

This is my first “real bike”. I have been missing out! It’s smooth and fast. This one is a little more bumpy over uneven surfaces, but overall I love the bike

I had to return my purchase to the local trek store.

I recommend modifying the descriptions for your helmets a little better. - The difference between "Child" and "Youth" is not easily determined. The descriptions are exactly the same. you may wnat to identify - small kids/ big kids somewhere. very confusing.

Found what I needed and got it quickly

I really liked how easy it was to determine what size bike I needed.

I just tried to return shoes to a trek retailer and they refused to take the return

Trek customer service is bar none, my Domane 7 is a dream to ride

Convenient to ship to local Trek retailer

Worked as expected.

Easy fast shipping

Website is easy to view, compare and order.

Bike condition was as advertised. Easy process to acquire bike, flexibility to deliver to closest Trek store.

Really liked how each bike was described and the "overview" section was very helpful.

easy to navigate and buying was simple. only neg comment i have is it is hard to find a dealer close by that had the mode/size to test ride. customer service was also great!

I found a great deal on a great bike and also had excellent service online and in our local shop.

Quality, and quick delivery

Shipped fast and in perfect shape

I contacted my local trek store and Tyler was knowledgeable, gave excellent advice, listened to my needs 👍

I own a madone and love it
Also great gear

Easy and great price. Fast shipping

Colonial Bicycles in Portsmouth is an excellent store with very helpful people.

Easy to navigate website, quality products, excellent packaging and prompt shipping. Thank you!

Product plus customer service and support. Also warranty on frames.

It’s a great ride, glides very smooth and controls well. Came a Long way from my 10 speed

Good deals and fast, efficient shipping and processing. Got everything correct on my 1st order so that goes a long way on its own. From Washington St. to Alabama in less than a week is a plus. Was faster than my bike shop could get the parts and they are a Trek dealership.

Found what I needed in the size I needed.

well organized website, easy purchase, and great order tracking.