Customer Testimonials

Everything went perfectly and im so happy with my purchase.

Easy to complete the purchase and pickup the bike.

Ease of ordering procedure…

The buying experience was smooth and easy. From finding the bike I wanted on Red Barn Refresh to picking it up at the dealer. I would recommend Trek to a friend. Also I feel like I got a good buy!!

Great experience. Easy to order and pick up at my local bike shop.

Everything arrived without damage or incident, bicycle and rear rack. Love the Townie! (My first).

I'm a new convert having switched over from the Jamis "Boss" beach cruiser to the Townie. While both are nice rides, the aesthetics of the Townie and the choice of colors offered are what sold me on the switch.

The Boss cruiser DOES edge out the Townie ever so slightly in the comfort department IMO; but the Townie is certainly no slouch. It is a 5 STAR bike that I am proud to show off and I am looking forward to enjoying many adventures.

I DO wish I had chosen to have a Trek shop build my bike rather than having my Townie delivered to my local bike shop, however. I think I missed out on a more personable experience, perhaps? Next time.

The ease of working with the associates. The friendliness and professionalism.

Easy purchase and easy return

Great online order service.

Perfect transaction.

Will buy another one in the future

Hello! I am very happy with the bike, it rides very well. However, I have one complaint, the rear tire does not hold air and goes flat in about two days. I wasn't expecting fot this...

Great service

It is easy to find what you want and great to have free shipping to your local bike shop

Bike arrived in great condition. Very happy.
Wish the bike could be shipped to a local trek shop to pick up.

Very quick and exactly what I needed.

easy tp find information

parts arrive quickly. Easy to find parts online.

Trek is just a brand I like, it seems to share my values, and because the local Trek dealer (Bike Factory in Honolulu) has really become a e-bike/e-motorcycle dealers and clearly doesn't care about pedal bikes... I find myself having to do my shopping with Trek's web site.

I'd rather spend my money at the local shop, but because of their business practices and focus on e-motorcycles, to the exclusion of more traditional bikes, I've shifted my buying online. I pay the same, but wait for shipping, but I get my parts and accessories...

Trek's web store is fine, a little sluggish maybe, but fine.

Also if you search for "Fenders" the "BlendR FendR" doesn't appear. Frankly it's a great fender, perfect enough for my commuter bike, I want to get a second for my weekend warrior bike. It's a good enough fender I'm tell you about it! but again, it doesn't show up on searches for "fender" are really should. I think it would get a lot more love...

Quality products and available services from local Trek Bike stores

great customer service and quality bike!

Easy, and super customer service. Shipping was also fast

Great customer service. Bike was 100% exactly as described used. I would buy again.

Loved it! All the necessary information to make a decision was there. The option to pick up fully assembled at a local bike shop is genius. I got the bike ready to ride, and got to meet the bike shop owner.

The packaging was very neat, and the bike is very sturdy, which I really liked. I’m already thinking about purchasing again.

Free shipping. Free returns at store. Everything at one site

Ordering direct to store was very convenient and shipping was fast. The staff at the Trek Store in Ballston/Arlington VA were very friendly and called as soon as the order arrived. They also offered additional help and services during pickup.

All went well. Bike rides are excellent. Very Satisfied. Thanks

Good prices, quick shipping and helpful wmployees

Website was easy to navigate and placing my order was quick and painless. Item shipped on time and was exactly as described.