3429 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great consultative assistance ! Extremely knowledgeable !
Help with major foot pain🙂
I ONLY go to FLEET STREET even if I where my shoes forever. I still wear the grodies for chasing the dog thru the creek.Great service, terrific people. Go out of my way to go there. And no, I can't spell, I was an English Major.
Margarat,
Thanks! Fleet Feet, Gaithersburg loves to hear from our customers. We would like to thank you for taking the time to complete our feedback survey. Your thoughts and insight into our products and service delivery are extremely important to us. It is through these interactions that we better understand the customer experience, so we can always improve. We are always striving to be better
I had forgotten how superior Fleet Feet is! The staff are exceptional. They each are well trained and my personal experience was well above expectations. I had not had a shoe that I could wear comfortably for any length of time for several years. A computerized copy of my foot was thoroughly explained to me. I
I only tried on three pair before I said " that's enough...These are perfect!!!
So happy to be in a great shoe. Wish I hadn't gone astray for so long! 😀
I'm interested in running and fitness. Your brand seems dedicated to it.
Kirsten was great! She was kind and knowledgeable about products and potential problems with feet. I greatly appreciated her help.
Very customer focused and technology driven to match needs to products
Your products are excellent, and your staff very professional and explain everything in detail.
add gait analysis to see if the foot is right, but the 3d mapping is awesome. The employee was really awesome.
Lolli was amazing, very helpful, and knowledgeable. I'm loving my Hokas, inserts, socks and flip flops that I bought and my feel so much better and it has only been 2 days. I will definitely be back and I'm referring my co-workers to come in as well.
Great knowledge behind the product. Much more efficient than me trying to research the best show for me or my family’s needs on my own! Plus, they are interested and eager to help:)
Helpful staff, at the Folsom Cal, Fleet Feet location. I love my Brooks.
Knowledgeable staff that is using and wearing the products you sell.
The personal service and quality of products the store carries
I like the knowledgeable staff and the selection of shoes for different purposes. Maria was a big help!
Your staff caters to each customers needs. I truly appreciate that they take their time to listen and learn the needs of their customers.
The staff is ALWAYS knowledgeable, The prices are fair, the selection is great, the people who work there are genuine and NICE.
personal service and listening to my problems. Staff extremely knowledgeable and helpful.
The product is very nice and comfortable, and the lady that helped us was very nice in respectful. I would recommend anyone to go there
The service is great and the staff knows about there product. I have always had a good experience when shopping for my shoes there.
Excellent customer service!! The employee helping me was very kind and patient she actually listened to my issues it was great! My feet feel so much better! Thank you of course I will be returning!
My feet are measured do the shoe is comfortable to wear. The employees are fun.to work with and give you multiple choices of shoe models to try on before you make purchase. Really, just one of a few stores that l like to go to !
I like the help and attention you get to find the right shoe.
Everyone has the same products. It is the customer service and the knowledge of the sales staff that makes the difference.
Staff was professional and knowledgeable
The friendly and professional service.
Very helpful and the shoes they put me in are working great.
Great service.
I love the attentiveness and overall great customer service of the staff. What I love most about your product are the inserts you sell that offer the additional support my arches need.
I love that the employees are knowledgeable about all their products and can recommend something that is perfect for me.