based on 4729 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent friendly knowledgable customer service!
I went into Fleet Feet not knowing at all what I needed or wanted. I just came back from my doctor advising I needed better shoes, better support and he also ordered me inserts. Brooke measured my feet, watched me walk, and then started bringing out various shoes for me to try. We found a pair that was perfect for what I needed and also would fit well with the new inserts I would be getting. She was helpful and patient. Couldn't have asked for better service.
The machine that electronically measured my feet was great. It helped the staff to find the best shoe for my feet so I ended up with a pair of nice Hokas. And u huge thank you to Molly. She was very knowledgeable and also an extremely nice person. Will definitely be going back in the future
It is disappointing you still require your employees to wear a mask. If I wanted to buy my shoes from a faceless entity I would just buy them online.
Great products and service!
poor stock availabilty
Very personalized service.
The man helping us took his time and made sure we were perfectly satisfied with our shoes.
Personal service with quality products.
Having prices on items would be helpful.
Great service
The staff was extremely helpful and knowledgeable. They were also polite and friendly and made you feel welcome in the store.
Wonderful service and found some great shoes!
I was extremely impressed with the young man who helped me find a great pair of running shoes. I've never had a pair of New Balance shoes in my life, partly b/c I never really liked the way they felt on my feet (run my last few races in the Saucony Ride). I explained to him that I've run a few big races but also that it's been a while and that I wasn't looking for the professional runner-type shoe. After taking images of my feet and determining exactly where they were landing and where the weight was directed, he explained it very thoroughly using his ipad. He explained that he was going to the back room to go find me some shoes. He returned with three pair, one of which was an exact fit to my small foot. Of course that pair was New Balance and it felt GREAT. He encouraged me to run on the treadmill a bit and even go outside to run down the sidewalk, which I did. I didn't need to look at the other two pair of shoes he brought out. I will say that the $130 I spent on the shoes is more than I've ever spent for shoes, but I feel it was worth it. The socks he used with the shoes, although they felt good on my feet, I do think are overpriced at $15 per pair and, although he explained that I don't need to feel obigated to purchase them, I did anyway. You get a better deal when you buy the 4 pack, which I will return to do with the store credit I earned from this purchase. This was a great experience and I was in and out in about 30 minutes with what I hope and expect will be the best pair of running shoes I've ever owned. Still consider myself a Saucony guy, but so far I'm sold on the New Balance running shoe. I do highly recommend this store for anyone who is serious about doing some running.
The staff was very helpful and helped us pick out the just right shoes for my family
Excellent selection, but more importantly, knowledgeable staff that listen, make you feel comfortable, and spend the time to find the right fit for you.
Knowledgeable, customer need oriented staff. Thank you for your attention to my footwear needs.
Truly friendly and knowledgable staff. They are able to listen to my concerns and provide feedback and suggestions.
Great advice regarding proper fit of shoes
Very knowledgeable about shoes and great service.
Service was fantastic. Everyone had a smile and was willing to help out in anyway. Great customer service.
I appreciate the expertise and sincere interest in finding me the best fit exuded by your staff. I could buy cheaper shoes but you're worth the difference.
My boyfriend and I went for a fitting for shoes. My experience was good but I was upset how he was treated. I was asked to stand on a pad and walk on a pad. While I was being helped I asked for another associate to help him and the guy said the lady that was helping me could help my boyfriend. I asked the associate that was helping me could my boyfriend be fitted and she said sure and asked the same guy that I asked for help and he didn’t do the same thing as far as seeing what problems he had with his feet. I bought shoes but I should’ve due to how my boyfriend was treated.
Fleet feet listened to me and did rush or pressure me into a sale. Answered all of my questions and provided me with a great selection of shoes at a competitive price. I will definitely use them again!
The person that helped me kept talking to people they new and would walk away from me. Didn't really watch me outside run to see if the shoes worked they were distracted by friends that came in. Just wasn't the best customer service, I felt ignored and not important. I even bought shoes there, but honestly shouldn't of had for the bad customer service I got.
great shoe fitting experience
I appreciate the combination of modern technology and face to face interaction
At both locations, I've felt like the associates I interacted with were knowledgeable and genuinely interested in making sure that the customer was satisfied
I love fleet feet
Great service, very knowledgeable. Got me what I needed
The sales people are so nice & helpful. You are fitted with the best shoe for your feet at Fleet! Very satisfied!!
I love that I get help to fit my feet better in shoes, the price is the only problem. It's just a lot of money to spend on shoes:(
The workers always finds the right pair of shoes for me.