based on 368040 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person that helped us was a gentleman, patient, knowledgeable and eager to find a good solution.
He never pushed towards a decision.
Quite a pleasant shopping experience!
friendly staff, great 60 day return policy
Very friendly service. At Fleet Feet they always want to make sure you are fitted correctly and have the most comfortable shoe for you.
Nothing I had a great experience. Everyone was very helpful and nice. Enjoy coming in. Keep doing what you are doing.
Personal customer service
The best shop for walking and running shoes.
The service is extraordinary, the variety of products wonderful.
I just love the store.
Exceptional help always! Sometimes I wish you had more size 6 wide, but discovered during my last visit that different makers can fit my usually 6wide feet with a 6 regular.
I bought 2 different makes, 1 Saucony in a 6 wide and 1 New Balance in a 6 regular.
Abby is name of the exceptional sales women who helped me at Fleet Feet on Bridge Street, East Syracuse, NY
People were friendly and very helpful and knowledgeable they directed me to the perfect shoe
Joe was the person who assisted me. He was so helpful and I was very happy with the shoes I bought. Great customer service! I will tell everyone about the great experience I had at Fleet Feet!
Being able to know what kind of shoes I need and you going with the fit.
Service was great and informative..
Emily was kind and very friendly. She was also very informative and willing to offer some great recommendations for a new runner like me.
Being able to try before buying shoes as well as the knowledge of the sales associates
Very thorough and knowledgeable. They take the time to scan your feet, show you each dimension, and what it all means.
It was nice to get a look at your feet and understand what type of shoe would work with my walk. Great personal touch.
Good experience. Nice and helpful staff.
Friendly staff and great customer service on my shoe purchase
Customization and time spent with customers
This was the first time that I’d ever been fitted for a custom pair of running/walking shoes and it was NOT the last. I had no idea the difference they would make as far as comfort, posture, gait, endurance and the many other things that they affect. The sales representatives are friendly, helpful and extremely knowledgeable; however, they are not pushy or high pressure. I was extremely pleased with my visit to Fleet Feet both my purchase and the sales staff were outstanding.
Courteous, knowledgeable, and friendly staff
Selection and professionalism! Efficient store with knowledgeable staff!
Audi and Nathan are dope AF. They always help me out when I’m looking to upgrade my kicks. Great customer service always the nicest dudes. Give them raise and keep them happy
I got free stuff!
Love the laser measurements, the shoes and the customer service. I will never buy sneakers from anywhere else now. Great find!
Everyone was really nice and very helpful!
Have really loved my first few experiences, which I’ve found each time to be generous and satisfying in ways that really surprised me. Thanks for being such a different store! We’ll be starting at your shop from now on.
My feet have been hurting due to the wrong shoes and I loved getting the foot analysis. I got some new shoes and walked five miles last night. Feet feel so much better!! Everyone should do the analysis before starting any training program. The wrong shoes can really mess up not just your feet but your knees, etc.
The young lady who helped us was very friendly and helpful!!
Friendly service with helpful recommendations for new runners
Have been to two different stores and both had phenomenal employees who were very helpful and professional! The shoe fitting process is great. Absolutely love the shoes purchased at Fleet Feet.
Great service! Great Product! I love every item I buy from your store from running shoes to clothes. They last and last and look great after use in the dance studio and repeated washings.