based on 386184 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The sales associate was very helpful and friendly. And the store had a great selection of products.
They took time with me to find the best fit for me. The experience was amazing and I will be back. Thank you!
Very personal service related to specific foot and exercise issues. Employee took time to offer a variety of sneakers that might work and offered additional recommendations (inserts, etc...).
Great service. Only drawback is paying full MSRP, which I wouldn’t have to do online. But I think it’s important to support a local running shop.
Service was great
Excellent experience. Would recommend and will return for more shoes. Staff was very friendly and very knowledgeable.
I enjoyed the professional and personal service I received at your store. I felt that many different buying options were presented and I could chose the best for me.
Great service and great variety of shoes and athletic wear
I'm not an athlete, but I appreciate the attention to detail in fitting shoes.
Exceptionnel service! Makes such a difference to walk into a store and actually be waited on by people who know their products and genuinely want you to be happy with your purchase! Well done!
The personal attention Chloe give us on matching us up the correct running shoes we needed
Customer service was exceptional & I’m loving my new 361 walking shoes!
service was great. they helped me find other shoes that I like. I will be back.
Very poor service from the guy selling me the shoes. I will most likely just buy them online next time.
I love that everyone was so helpful and friendly, especially Taylor. He's the man! I love that your social media services put out so much great content. Just wish Fleet Feet Austin has a Twitter account so I could show y'all love on my favorite social medium!
Fitted my feet with the best shoe since they are totally out of proportion.
You had what I was looking for. Thanks
the service here is personal and friendly. My feet are very pleased to have 2 new pair of shoes.
staff take the time to listen to how a shoe fits and will spend the time to find the perfect shoe
The staff was so friendly and helped me tremendously.
informed staff great product selection
James
Excellent customer interaction, listening skills.
Establishes high level of trust and customer confidence quickly.
I came into the store with severe knee pain when running. I thought my shoe might be the culprit and y'all helped me realize that. The foot scan results revealed so much about my feet and body that I never knew, we quickly realized I was in the completely wrong shoes and size (turns out I have way bigger feet than I realized)! I'm now in the right shoes (and size), my knee pain is virtually gone, and I'm back to running at my normal pace.
Very good product, people very helpful
Great service! Found comfortable brooks!
Everyone is always friendly, helpful, and very knowledgeable about all of the products.
Will was helpful in finding what I was looking for. I like FF because when I purchase shoes, I know I can bring them back within a couple of days if the fit isn't as good as what was anticipated. I also like that the inserts are cut to fit my shoes.
Good brands you can’t get everywhere
Personal care with sneakers and such a great selection and very knowledgeable
Lauren was a huge help in getting the right pair of shoes for me. I am just getting over plantar fasciitis and was looking for guidance in finding the best shoes for my feet. She was super patient and helpful and fun to talk to.