based on 6187 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great staff that was very helpful
Joe was fantastic! I shopped with my two year old and did not have a lot of time to waste. Joe was knowledgeable and efficient. He helped me purchase my first pair orthotics and provided my arch with much needed support. I returned later and he helped me purchase two additional orthotics and helped shape them for my work boots and shoes. I would shop and seek joe’s assistance in the future.
The service is always excellent. Great staff and a nice variety of running gear.
I like that they take the time to fit the shoe to my foot, and find the right fit.
There wasn’t a lot to choose from with regards to what I was looking for. The sales associate was very helpful and we did find a suitable tennis shoe for me, but I left feeling like I didn’t have many choices…like maybe I shopped when inventory was getting low. (East location)
I still love your stores though.
Fleet feet is fast, easy, and they take away the guess work when trying to find the right shoes.
Expert salesperson took time to fit me for shoes and inserts
I've already sent a friend to Fleet Feet
Great customer service!!
THE KNOWEDGABLE OWNER AND STAFF
Love the professional and friendly customer service experience choosing the best shoes for my feet. I have been a customer over 30 years and totally trust the staff to assist me to find shoes that are comfortable. Love the new technology in place a well to aid in a well fit shoe meeting my walking/running needs!
Hoka came highly recommended, not as a great running show fod me, but a great support shoe because I am in sales and my shows are very long every day.
The time that was taken with me
The service was top notch. My sales person, Sarah, was very knowledgeable and understood exactly what I needed. Very helpful in giving me choices and she listened to my concerns. She was also very friendly.
The one that helped me
Melissa was super helpful in finding me a new pair of running shoes--she was thorough, kind, and honest! I appreciated the time she took with me and made me feel very comfortable through the whole process!
great products and the service is great
I love that everyone is personable and friendly
The Fleet Feet in West Lafayette, IN took the time to get to know me and what I wanted out of a shoe. I loved the FUT process!
Elyse Daniel
@thehappyhours_
Great products and services. Friendly and knowledgeable employees.
Anthony was there to help us and he did. A plus
Helpful, knowledgeable associates with zero sales pressure. Good selection of products and an overall laid back, friendly environment.
Knowledgeable sales staff and multiple options
David was very knowledgeable and helpful
I received great customer service and am very pleased with my purchase!
Excellent service by Jeff. Knowledgeable, friendly and great people skills! Wonderful shopping experience.
Everything
Fantastic customer service. Even when the store was busy, the time was taken to do the scans and fit the shoes and inserts according to needs
Went above and beyond and helped watch my 1 year old while I shopped.
Customer service is super!
Personnel, Orlie, very friendly and knowledgeable and helpful