based on 407148 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent staff! Always friendly and helpful when fitting me for shoes!
The sales people are helpful and friendly while still being professional.
The staff is amazing. They didn’t have my size of shoe to try on but one of the staff members was wearing the shoe I was looking at in my size. She let me try it on and a few days later I ordered the shoes. After running in the shoes I went back to the store and ordered another pair just in a different color 😊
you sell HOKA shoes the only tennis shoes I wear, and the customer service is fantastic!!! ingrid Register
Friendly and helpful staff
Great effort to find right fut
Personal fit. Expert sales staff.
Commutation with me when I could not get shoe I had you order. Did not know till I went to pick them up. Leave a message.
I just walked/danced 23200 steps today. Since I just got my shoes and this would be the first time to wear them I was a little leary of wearing them but I chose to anyway. Also I haven't done this much exercise in a while. I am amazed that my feet didn't get as tired as usual, and I always have problems with one of my toes. Today I did not. I am so thankful that the bottom of my feet are fine as well as my toes! Made for a great day!!!
I have a extra wide feet. I came in to find a pair of black walking shoes for work, the sale person went and got a 2E shoe to try on because they did not have black in stock, The shoe was snug So the sale person ordered a 4E black shoe Within a week the shoes were in Tried the 4E black shoes and they fit wonderful .
Nice to have a store that has extra wide !!
They supply me with the care and products my feet need along with providing me with great advice .
Customer service needs to get back to where it was a few years ago. Some excellent employees. Good idea to make it store wide. It really can have an impact. Go the extra mile.
That your staff is always so friendly and professional. They actually take the time to ensure you have the right sneaker and the most comfortable fit.
Extremely helpful staff that filled me with confidence.
Your sales people know sneakers inside and out. They are always friendly and helpful
Excellent and knowledgeable staff.
Needed a really good pair of walking shoes, so made my first stop at Fleet Feet because they take the time to thoroughly measure your feet and find you the best shoe. Have bought many shoes over my lifetime, and this was the first time I've had such care taken finding me the best, and proper, fit!! Will make Fleet Feet my go-to shoe store forever!
Casey did great getting me the right shoes for running.
You are just the best. I won't buy my shoes from any where else. Your always friendly and spot on with your fittings!
Personal service.
Knowledgeable salesperson who happened to be very patient!
The customer service and the attention to detail and information is excellent. The products are superior quality.
I love the one on one service but I do wish there was a bit more of selection of shoes.
Great service, great shoes!
They were very informative.
Service was great, lots of time spent with my daughter to get the best track shoes for her needs. Loved the school discounts, and the massage chair for me while my daughter was being helped
You've gone to corporate. I've been training with FleetFeet since 2007. I can't afford to train with you again. Since 2007 the store always felt like a mom and pop store. It doesnt feel like that any more..... Dusty this is First name removed saying this.... I was a mentor for many years.
Lisa was extremely knowledgeable and personable.
The service I received getting fitted for new shoes was absolutely stellar. I will for sure be back.
Very personalized, educated service that addressed my specific pain and foot issues.