based on 4046 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good pictures, fast service, website easy to navigate
Photo was dark and when I sent a complaint was told the room was dim. It was in a gym and not dim. I could get a replacement but by the time i had to return the one I had, pay postage and get the replacement, the photo wouldn’t get here in time for the open house that is this Saturday the 22nd. I think you could still send the photos priority mail. SharonSchall
I don't know if my disappointment is with the photographer or Northwood University. There is a lot to learn from how Delta College and Aquinas College set up for commencement photos. The only photo, of my graduate, is a profile shot while receiving his degree. There was no straight on photo taken. And the number of graduates attending commencement that day, is not a factor. Delta College and Aquinas College both had just as many and their photographers did a much better job with set up. My suggestion is to take a look at what Delta College and Aquinas College have done to get actual, memorable photos. Now my son wants me to set up a backdrop and take some myself. I have no problem with that, but I shouldn't have to, especially since I had to pay for the only shot taken that day, of my son receiving his degree.I hope things change for future graduates. Thank you.
Easy and quick service with great photos of my boy!
I could not clearly review the photos sent for me to select. the watermark was very distracting to be able to make a decision on which photo to select. That said, we are not happy with the print we selected and paid for. Additionally, all the photos were 1 pose with a different background, so no alternative options to pick from. So disappointed that I want to have my graduate re-dress in cap and gown and re-take photos.
The promptness of receiving the photo proofs. The packages available.
The pictures are very high quality .
The pricing is quite high!
There really really expensive. For what I paid for 1 digital download is what others charge for a full digital version. You could give me another if you'd like .
Way overpriced
great photos!
Pictures quality came out dark compared to what I seen on the website
The photo was very nice and it arrived very quickly!
Beautiful metallic print!
Cool prints on the stone slab!
Excellent photos we wouldn’t have otherwise had of our son at the ceremony. But they are expensive.
The pictures were great.
I purchased the 3 picture frame, but the frame is very cheap and light weight.
Great pictures though.
The banner is in the background and I didnt have the option to edit it also he is holding his diploma upside down. The photographer should have noticed and corrected that.
Price
I love the picture how it was put together and the shipping was fast
Quality of the photo and eficiency in the delivery.
Not knowing I'd receive pictures of my son receiving his diploma and other moments of him during ceremony. It was anice surprise . Pictures are clear and colorful .
One of our photos has a flaw on the picture. It almost looks like it was scuffed or scratched. We only ordered two pictures, little bit pricey.
The photos nicely capture the moment with a photo journalistic quality and not overly posed.
Reasonably priced
My daughter was valedictorian so she was the first to cross the stage. You’re professional to a picture of her receiving her diploma and it was so blurry. He wasn’t ready to take the picture because he wasn’t paying attention to the students or else he would have been prepared. I have video of him rushing to take the picture because he wasn’t paying attention. The school’s student photographers’ pictures weren’t blurry.
Very quick turnaround, quality prints with affordable options for long lasting memories
take photos without diploma folders - distracting addition to a portrait photo
Decrease the prices
My graduate ordered about a week after I did and received her photos before I did. Be better at delivery timing.