based on 4047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Not enough picture options. My pictures arrived bent from the corner top which is very disappointing for the amount of money I paid.
Great photos. Auto email of correct photos. Easy process to purchase.
The photos I received were very blurry. I definitely won't be ordering next year for my second child.
The whole cover of her diploma was a complete glare. She has 3 older brothers and allow their backgrounds were the exact same, where hers is slightly different.
Digital photos are ridiculously expensive!
Prices are just too high. Would also be nice to be able to buy 3 or 4 different 5x7s and get a small "buy more" discount.
The magnets were very dark compared to the rest of the pictures and the prices were steep! We paid over $60 for one 8×10 and 4 magnets and I know it's not your fault but the venue also wasn't the best either... at a baseball field where there's a net in front of you and all the pictures/videos we take were plagued by a checkerboard which makes us forced to buy from you if we want any hint of a decent picture of our son graduating.
There were two pictures in my son’s package that were taken so that they would require retouching. When I asked about it, I was told I would have to pay an excessive retouching fee and although not an huge amount I don’t feel like we should have had to pay it as it was how he was photographed. One, with the principal, the screen didn’t hide all of the background and two, a hand, not my child’s, was prominently displayed.
My biggest disappointment was the price. And with the schools policy on photography during the ceremony, which was understandable. It felt like the pictures were being held for ransom.
At $100 for three untouched digital images is an outlandish price. And with a graduating class size of 450, you stand to make $45,000 on just that event, if most relatives only go for the least expensive option.
Prices are way too high. I bought because these kids deserve to have their special moment captured but the prices are taking advantage of that exact situation. I feel bad for the kids that’s couldn’t afford them. I paid for another students pic on my pack just because of this. I think you’d actually make more money lowering the prices for all kids to be able to afford the pictures of their special day. You might get everyone to purchase if affordable.
Quality of photos are poor
The photo was not well done. One of the worst quality professional pictures I have seen. Lightning was not good. You can refund me the money I paid.
Beautiful picture! Expensive though
Photos were lovely! The price for images was a rip off!
Love all my pictures great job
I liked the ability to get a up close picture of my son at graduation.
Simple, affordable and great quality!
Good facial recognition and good pictures!
Too expensive
I received the picture in the mail there was absolutely no touch up we changed the background and we want to get rid of the Shadows we paid for it and you did nothing to it
Package them better. My envelope had a hole in the side and my daughters photo had minor damage. But when you are paying the kind of money you want for the picture you expect them to be perfect . Maybe put them between two pieces of cardboard or in better envelopes.
In one of the photos a purchased they focused on on the background and not on my son. Therefore I have 2 photos that are worthless and I spent over $200.00 on a very small package. I even paid the extra $25 or $30 per photo for them to fix all photos. The rest turned out great but I have two pictures of the same pose that are of no value to me.
Prices are very high, higher than companies other schools use. Also photos are all action, movement shots no pre-ceremony photos
I love the picture of my granddaughter. The quality of color is outstanding. Thank you for a beautiful photo.
Very clear and crisp
Lighting was not great. Blurring the people in the back should be included.
The photos are well taken but the one with the flags in the background is very busy, and I wish the single head-on shot had been with a neutral background. As it is, I will take the photo to someone who can take out the background and remove the shine from my daughter's face before it's acceptable for a frame in my home. The candid shots are really nice though and overall these are great mementos of an important day.
The pictures were blurry and really out of focus of my son. And not to mention, the prices were ridiculously high for such low quality pictures.