based on 4045 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great pictures
One of the photo frames was made of very cheap looking plastic, and was broken when is arrived.
Prices are a little high; time frame that photos were available to order was tight - particularly with the Christmas Holidays between the graduation and order cut-off date.
So the framed picture came pretty quick. The picture was beautiful but the frame was in pieces. The box look immaculate so I have to figure that I was given a broken frame.
Bad quality pictures, not in the right condition
Refund
Loved the photos of my son’s graduation from Michigan State University! Beautifully done and couldn’t believe how quickly and efficiently they worked to take multiple photos of each student - and there were a few hundred students graduating that day! Great quality and beautiful keepsakes.
For the quality of the photos (color, lighting, poses and angles) the pricing is WAY too high, both prints and especially the digitals. You're taking advantage of graduates wanting their photos from their commencement ceremonies. Not only did you ignore my questions and have poor customer service skills, you also sent my photos to someone else, and didn't even bother to inform me of your screw up!!! I should sue for that alone!! I will definitely be contacting the university regarding all of this.
Encourage the shy grads to smile, "cheese" . Do not take I photo unless both the grad and the faculty are seen from a side view. I did not select a photo where my grad is facing forward with the faculty is shown facing the their back.
I purchased my son's graduation photo from the University of Michigan last month and his hair is almost bright red in the photo. His hair is not red at all so I emailed asking for them to look at the other photos of him they took to see that his hair is not as it should be and asked if they could please fix it. They sent me a "fixed" photo but they only darkened the photo, which did not help at all. My son has quite long hair so the bright red hair is very obvious in the photo and looks nothing like him. I spent over $60 on a important graduation photo and I can't display it like I wanted to because it doesn't look like him and I do not know how to fix it myself. I figured a photo place hired to take graduation photos would take accurate pictures or atleast fix it when it was pointed out how wrong it was. It was a waste of my money to purchase it because it does not look like him at all.
I appreciated being able to perform simple edits, including cropping the photos, prior to ordering them. The photos all appeared as I expected them to look.
I submitted a question and never heard back from anyone. Still haven't resolved my problem to this day.
Ordered an 8x10. Photo came mailed in a plain envelope without a cardboard or anything else that was sturdy. Now there are dents in my photo
very quick delivery and easy to order!
So many poses to choose from
Clear, high quality photo
They just aren't very good and they look like elementary school photos.
I love how my daughter 16x20 came rolled up in this cool tube, it unrolls easily and my goodness the picture is beautiful with a nice gloss on it.
Great quality, fast service
The frame that we ordered is plastic- for what we paid, a real wood frame would be nice or should, @ the very least, be an option.
The lettering on the picture wasn't what I expected and was not of great quality
I thought the background was blurry and also I didn't receive the plaque which I paid. Maybe it's better to refund
Use a different font please! On picture displays. A more formal and established looking one as compared to the Comic Sans-looking type. My picture was a little bent in the frame, otherwise I am satisfied with the quality of my photo and the speed of the delivery. Thank you for keeping photos accessible after the event for a decent amount of time. I was a college student that didn't have the money to pay for my graduation pics!! Thank you.
For being “professional “ pictures these are absolutely awful., are they looked at before they’re sent ? They’re not clear. They look like they’ve been blown up to much, terrible .
The ones from our phone came out better .
The photo is good quality. Easy to order and good prices.
Prices too high
Photo was blown out, fuzzy, poor quality for the expense. So disappointed
Make the paper better wuality
The photos were completely bend, and useless. I regret ordering.
Request refund.
quick service. touch ups too costly
Great customer service