Graduation Foto
West Forest
Ypsilanti
MI 48197
United States

Average rating: 6.4 out of 10 based on 4178 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 1, 2023 — Rated 10 out of 10 by M.E.G. Graduation Foto
What do you like about our products and services?

Pictures were very good

Report a concern   June 1, 2023 — Rated 10 out of 10 by P.T. Graduation Foto
What do you like about our products and services?

Great pictures and fast service!

Report a concern   June 1, 2023 — Rated 0 out of 10 by B.C. Graduation Foto
How did we disappoint you and what can we do to make things right?

I placed an order and it arrived incomplete the package I paid fir contain pictures if him walk-ing etc. I only received an individual phitograph

Report a concern   June 1, 2023 — Rated 7 out of 10 by C.L. Graduation Foto
What could we do to improve?

I didn't purchase an electronic photo because they were too expensive...although I would have liked one.

Report a concern   June 1, 2023 — Rated 10 out of 10 by C.P. Graduation Foto
What do you like about our products and services?

Speedy with great quality

Report a concern   June 1, 2023 — Rated 5 out of 10 by M.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

The photos were nice, but I imagine most people can't afford them at these prices.

Report a concern   June 1, 2023 — Rated 9 out of 10 by D.C. Graduation Foto
What do you like about our products and services?

The picture was really good. My only complaint was that my son did not know how to wear his cap and no one told him. He pulled all his hair up under his cap. He looked kind of ridiculous but I guess you could have thought he wanted it that way. It just was not a good look.

Report a concern   June 1, 2023 — Rated 0 out of 10 by A.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

I paid for the retouching and the picture I received still had three flaws. (stray hair, etc). I called about the return policy and the CUSTOMER SERVICE representative told me, "There is nothing I can do. It is what it is." He also advised that the price now had increased for the pictures. Even though I ordered mine during the first week and only had to return them due to poor quality - I still could not re-order at the lowest price!

I was at least hoping to get to re-order at the original price without the extra cost of retouching - since there did not appear to have been any retouching on my order.

Report a concern   June 1, 2023 — Rated 4 out of 10 by L.A.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

I ordered the pics of my daughter and in the proofs I could not see a strand of hair across her cheek but in the pictures I received you can see the strand of hair - she has dark hair so it looks like an ink mark.

Report a concern   June 1, 2023 — Rated 10 out of 10 by R.A. Graduation Foto
What do you like about our products and services?

The process fir ordering graduation photos was very easy and delivery was short.

Report a concern   June 1, 2023 — Rated 0 out of 10 by R.K. Graduation Foto
How did we disappoint you and what can we do to make things right?

being contacted so many times is absolutely ridiculous. I got probably 20 emails, texts, and a letter in the mail. and $50 for a digital download? no thanks. I carry around a nice and expensive camera at all times because I am person with a cell phone, I could see this being a good business model in the 80s

Report a concern   June 1, 2023 — Rated 0 out of 10 by S.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

poor quality

Report a concern   June 1, 2023 — Rated 10 out of 10 by R.S. Graduation Foto
What do you like about our products and services?

They all turned out great and very fast. Thanks for your hard work!!

Report a concern   June 1, 2023 — Rated 0 out of 10 by A.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

Still have not received the photo I ordered and paid for

Report a concern   June 1, 2023 — Rated 6 out of 10 by A.M. Graduation Foto
How did we disappoint you and what can we do to make things right?

I purchased two images of my son. 1 receiving his degree. The 2nd of him being his fun self.
B
On your site it is small and covered with your moving logo. Making it difficult to see if it's blurry or not. So I trust the company to put QUALITY photos up. Upon receiving our images, one was of quality. The other blurry, too blurry for my liking.

So I recommend NOT posting anything of mid quality for I paid $10 for a blurry image.

Unacceptable.
Name removed
Son is Zachary Last name removed

Report a concern   June 1, 2023 — Rated 7 out of 10 by H.B. Graduation Foto
What could we do to improve?

I expected a much higher resolution of these graduation photos

Report a concern   June 1, 2023 — Rated 10 out of 10 by B.B. Graduation Foto
What do you like about our products and services?

Ordering was quick and easy. Photos were shipped out almost immediately and arrived in perfect condition

Report a concern   June 1, 2023 — Rated 6 out of 10 by P.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photos that I ordered looked very washed out as compared to what was online (I did not do touchup or anything)

Report a concern   June 1, 2023 — Rated 0 out of 10 by R.B. Graduation Foto
How did we disappoint you and what can we do to make things right?

You guys are too expensive. I couldn't even order what I wanted because of the prices

Report a concern   June 1, 2023 — Rated 3 out of 10 by J.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

Not clear quality on the mug or magnet.
I picked out a different photo for the mug and got something else.

Report a concern   June 1, 2023 — Rated 10 out of 10 by L.S. Graduation Foto
What do you like about our products and services?

Simple. Direct, nice selection, came quickly, and reasonably priced

Report a concern   June 1, 2023 — Rated 10 out of 10 by E.M. Graduation Foto
What do you like about our products and services?

Very nice

Report a concern   June 1, 2023 — Rated 10 out of 10 by H.S. Graduation Foto
What do you like about our products and services?

The quality of picture is great. Shipping is very quick.

Report a concern   June 1, 2023 — Rated 10 out of 10 by M.V. Graduation Foto
What do you like about our products and services?

The quick turn around time for the digital viewing of the pictures and the delivery time.

Report a concern   June 1, 2023 — Rated 7 out of 10 by K.C. Graduation Foto
What could we do to improve?

When the picture was taken, I was not looking up. They should have a posed picture like they do with highschool graduations

Report a concern   June 1, 2023 — Rated 5 out of 10 by T.P. Graduation Foto
How did we disappoint you and what can we do to make things right?

The prices are too high. I had to pay ten dollars for one picture. The idea of taking pictures of friends groups is wonderful, but I won't pay ten dollars for a picture of me and my friends.

Report a concern   June 1, 2023 — Rated 10 out of 10 by L.W. Graduation Foto
What do you like about our products and services?

Good pictures

Report a concern   June 1, 2023 — Rated 5 out of 10 by A.G. Graduation Foto
How did we disappoint you and what can we do to make things right?

The picture was blurry.

Report a concern   June 1, 2023 — Rated 1 out of 10 by B.E. Graduation Foto
How did we disappoint you and what can we do to make things right?

Too expensive and backgrounds looked cheesey

Report a concern   June 1, 2023 — Rated 1 out of 10 by M.S. Graduation Foto
How did we disappoint you and what can we do to make things right?

Photos were poor quality. Blurry


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