Customer Testimonials
Awesome customer service both at bike repair area and store!
Excellent customer service. Always helpful recommendations about anything you need.
The sales team is great. The product selection is top tier.
Tube that I was looking for. Thank you.
Friend from Brazil and I came in and they were very helpfull
Alvar is super knowledgeable & someone to trust with my bike needs.
Great service!
Hart is RAD and knows his stuff and remembers me by name. Everyone at the New store is awesome. I feel like I’m at home when I come in.
Everyone I’ve dealt with from the manager to the service dept has been helpful and kind.
Fair prices. Good work and efficiency
Had very friendly service at the repair shop on 1/23/23. Fixed a problem while I waited and charged a reasonable price. Thank you.
You cleaned up my knee scooter even tho it is not your norm. Ben at the new store on 380 was great! He kept me informed of progress he could not cover. Unfortunately my scooter parts are not bike parts but he kept researching my need. Thank you Ben!
Excellent customer service. Very helpful staff.
Knowledgeable and helpful staff
Friendly, very helpful, informative regarding options
Hart was excellent showing me the bikes & making sure I got the right Trek for me. Very kind & professional too. Thank you for making my experience perfect!
Knowledgeable, helpful
Staff are amazing here! Great products and event better service.
Friendly
Everyone that I spoke with is very knowledgeable in guided me to what best would fit my needs and not trying to upsell me every chance they had. The staff is great!
i started at Bike Mart McKinney for a tune up service.
they were 7 - 10 days out.
i wanted a faster turnaround so the service tech suggested their new store in Prosper.
2 days later i had my bike back with no surprises.
pick either store and you will get good service at fair prices.
Manager are very very helpful
Childrens bicycles
Customer service was great
Knowledgeable and friendly staff.
Excellent Service department -- resolved all issues at a reasonable price. Thank you! Bike looks and works great ;)
Always great customer service and usually get my bike fixed in a timely matter.
Great service. Great selection of bikes and bike accessories.
Victoria was super helpful in helping us choice the right bike for my wife. She was friendly and helped answer any questions we had.
Personalized treatment and knowledgeable service personnel
Friendly and knowledgeable staff.