Customer Testimonials
Friend from Brazil and I came in and they were very helpfull
Alvar is super knowledgeable & someone to trust with my bike needs.
Great service!
Hart is RAD and knows his stuff and remembers me by name. Everyone at the New store is awesome. I feel like I’m at home when I come in.
Everyone I’ve dealt with from the manager to the service dept has been helpful and kind.
Fair prices. Good work and efficiency
Had very friendly service at the repair shop on 1/23/23. Fixed a problem while I waited and charged a reasonable price. Thank you.
You cleaned up my knee scooter even tho it is not your norm. Ben at the new store on 380 was great! He kept me informed of progress he could not cover. Unfortunately my scooter parts are not bike parts but he kept researching my need. Thank you Ben!
Excellent customer service. Very helpful staff.
Knowledgeable and helpful staff
Friendly, very helpful, informative regarding options
Hart was excellent showing me the bikes & making sure I got the right Trek for me. Very kind & professional too. Thank you for making my experience perfect!
Knowledgeable, helpful
Staff are amazing here! Great products and event better service.
Friendly
Everyone that I spoke with is very knowledgeable in guided me to what best would fit my needs and not trying to upsell me every chance they had. The staff is great!
i started at Bike Mart McKinney for a tune up service.
they were 7 - 10 days out.
i wanted a faster turnaround so the service tech suggested their new store in Prosper.
2 days later i had my bike back with no surprises.
pick either store and you will get good service at fair prices.
Manager are very very helpful
Childrens bicycles
Customer service was great
Knowledgeable and friendly staff.
Excellent Service department -- resolved all issues at a reasonable price. Thank you! Bike looks and works great ;)
Always great customer service and usually get my bike fixed in a timely matter.
Great service. Great selection of bikes and bike accessories.
Victoria was super helpful in helping us choice the right bike for my wife. She was friendly and helped answer any questions we had.
Personalized treatment and knowledgeable service personnel
I liked the staff. They seemed knowledgeable, professional, and polite. I explained what I wanted and got good advice without overly pushy sales tactics. I didn’t mind reminders about need for accessories. That was OK. I’m a senior citizen, and one thing I particularly appreciated was staff not talking down to me.
On the negative side, I bought a used size Large (29”) Cannondale Trail 7 in like-new condition for $699. I bought it even though it was a tad large and I was thinking to get a hybrid. I recognized it was a superb bike and I liked the way it rode in a short test drive.
But… what sealed it was the sales person’s reply when I asked what the bike went for new and he replied $1000 (also, to be fair, I heard the sale price to be $600 not $699). I trusted his information the new price was $1000 and thought 40% off was awesome so I bought it on the spot.
When I got home, I surveyed prices for the Cannondale Trail 7 and saw two things: new bikes sell below $699 and the bike never sold for $1000 that I could find.
Maybe he was just mistaken and it’s on me for not checking on the spot. Just that if I didn’t think the used bike was 40% off, I’d have gotten a new hybrid in a smaller size like 700C.
I think the price was reasonable and I’m happy with the bike, but my advice would be not to throw numbers out carelessly and to research prices on used equipment.
The service was quick and friendly.
The staff is very knowledgeable and helpful, customer service and turn around times are superb, and the selection is abundant.
excellent staff and very professional. Service was top notch
Tube that I was looking for. Thank you.