Customer Testimonials
Friendly staff
Timely and effective repairs
Victoria provided outstanding & knowledgeable service.
Friendly and super helpful.
Customer service great!
The group rides organized and ran by Bike Mart employees are doing a great deal to keep me engaged in the bike world. I’ve had nothing but great experiences at the Frisco location
The people at BM are always friendly and helpful. Always a great experience.
The entire team was friendly and very helpful. Alver worked with me to upgrade and service my existing bike. He is extremely knowledgeable and honest.
Wonderful staff that is very helpful.
Everyone was so nice and helpful :) the bike rack they recommended got in super fast after we ordered it and works great! 10/10
Friendly staff, clean and organized space, quick and thoughtful service.
Knowledgeable. Friendly. Attentive.
Great service!
Good help.
Always so helpful and accommodating!
Very helpful with setting up several bikes for test rides and comparison. Provided good advice.
Staff was polite, knowledgeable, and super educating on their stock of bikes.
Great service and products!
David, at your Hollyhock location saved Christmas! I went in looking for a pink 20 inch bike for my daughter just a few days before Christmas. Unfortunately, being so close to Christmas this location didn't have exactly what I was looking for. David took the time to listen and understand my daughters very specific requests. He got online and tracked one down in a location that was too far for me to go to given my time constraints. At this time, I had given up and walked out to keep searching. He ran out as I was getting in my truck to let me know he contacted the store where it was being delivered and was working out the logistics to get it delivered to his location, put it together, and get it ready for us to pick up. He went above and beyond to help me out when he could've easily just let me walk out and drive off. In the world we live in where we can shop online and get things delivered within a couple of days his customer service is what's going to keep me coming back.
Great selection of bikes and knowledgable staff!
Amazing service. I wanted two of the same bike. Brian picked up on of the bikes from a neighboring store and had my purchase ready the next day.
I was buying a gift card. Beautiful store and friendly staff. Very nice!
The service was amazing, thank you!
Really appreciated Gary's help getting a bike transferred from another store in time to give our son for Christmas. He took time to answer our questions, explaining the benefits of purchasing through you all, and his customer service was top notch. When. We picked up the bike, the gentleman was equally helpful in pointing out all the features, adjusting the seat, and making sure the accessories were added. We left feeling like we were part of the family and will definitely return and/or recommend in the future.
Friendly knowledgeable staff. Great products! prosper Bikemart never disappoints!!
Friendly, open, and the service was faster than expected
Service - information
Great service for my E-bike. Victoria is awesome!
Service department took all the time I needed to explain about repairs and told me honestly if the cost of repairs were worth it for such an old bike. I decided to make the repairs since the bike had sentimental value. I admire that rather than try to make a sale, the service rep gave me the details to make an informed decision. Will go to this store for all my future biking needs.
Team is very friendly and helpful. Repair was completed in a timely manner and at a fair price.