Customer Testimonials
Quality merchandise and quality people
The product knowledge and guidance in the shop is unbeatable.
Great products and great service.
Loved it 👍👍👍😂😂😊
Brought in my son's college ride, a Trek, in pieces. The team put it back together, made it work like new, and explained what they did. Appreciate the transparency and diligence to make it road-worthy again.
The staff is wonderful, really helpful and knowledgeable. They were able to get me the bike I wanted and get it set up perfectly.
Professional
Everyone is very helpful and attentive to your questions and or concerns. They also do not try and oversell you on things you do not need. I will definitely be going back.
Fantastic customer service. I never feel like I have. Even taken advantage of or like I’m being sold things I don’t need. You have a customer for life!
excellent service
This place is terrific. I used both service and sales. Everyone took the time to educate me on different products and make recommendations. I highly recommend this place for beginner and advance cyclists.
very friendly and very informative.
Really friendly and helpful.
Customer service is fantastic
David at the Prosper, TX location was AMAZING! He was extremely kind, engaged, funny and knowledgeable. David first approached me when I was debating on what electrolyte powder to buy. He walked me through how to better understand what nutrients are needed when sweating to avoid heat exhaustion (because I suffered heat exhaustion last summer) and how to understand what each product would be providing. I then asked if he had any hats and he helped me look through the store. Lastly, I told him how I’ve been thinking of getting myself a road bike and he went the extra mile in helping me understand what material frame to look for, what measurements to look for, wheels… and the list goes on! He even taught me a little about the local cycling community and what events are going on / safe routes to ride (because I brought up how I wouldn’t know where to ride other than 380… which to everyone that lives here… knows is unsafe lol). I will most likely come back this year to get situated on a bike and I hope David will be there to help me! I’m not sure if y’all earn commissions on bikes - if y’all do, I wanna make sure David gets the payment! Thank you David! Looking forward to riding together some time soon!
The products are excellent and the service much more, the desire to serve without the motive being to sell something sets them apart from others. In other words, they serve the customer with excellence even though they will not sell them something. This means that the customer does not feel pressured when visiting your stores. Thank you very much for your service.
Excellent service
Dave was awesome. Spent a lot of time fitting me for the perfect bike. Thanks Dave! We’ll come back and see you!
Just plain helpful, friendly, and knowledgeable.
This was our 3rd time purchasing Bikes and always great customer service and great prices. Dave Crawford was top notch, he took the time to fit us with the correct size bikes, adjusted them to fit our needs. I highly recommend Bike Mart to all our friends and family.
Repair Team Members support was beyond expectations!
Excellent service and informative I will recommend bike Mark to friends and family. Thank you.
Great service. Bike was ready a day early.
Service is outstanding, products are great, all around wonderful store
Excellent customer service!
Was very quick
The products are amazing and the customer service is amazing
Great friendly employees at your stores and you have great sales. Thanks so much for hosting the gravel ride with Alison!
Service and support are awesome, friendly staff is always willing to help when needed, and there is no upselling which I like.
Victoria has always been very helpful anytime I needed assistance, great job Victoria! 🙂
Everyone is helpful