Customer Testimonials

Great friendly staff!

Great products and better service. We bought 2 Velotric Fold 1+ and couldn't be happier with our choice of dealership.

Jamie is great

Jamie was so helpful came out to my car to check a size on tires went above and beyond highly recommend

Awesome service and super helpful

Quick & helpful.

Took care of my issue right away

Yes

Great experience, we knew what we wanted and the sales person made it an effortless purchase. Will definitely be back.

Quick and easy to drop off with explanation of service.

Was ready the next day! I have never had a bike repair so quick. I am used to waiting 1-2 weeks for a repair.

Well done!

Customer service is great!

I know inventory is evil but having the latest greatest bikes is top notch in this market. Advertising and we noticed Upway is with you also making you the Standout in your field. Great work!

Customer service was friendly and helpful. Gave me guidance on products. Happy I was able trade in and got a bike I like. Iggy is the best sales representative she should get a raise.

I just needed a tube/tire repair it was quick and reasonable.

Good service

Very good service. I had issues with the disk brakes to the front wheel of my Trek Domane. The pads would continue rub w/o activating the brakes. Keep in mind this was a new bike purchased in Florida and very expensive. Jake, one of the mechanics immediately took the bike and began working on it. At first, he was confused as why the pads would continued to rub, evening after adjusting the pistons. He continued to work on it and ultimately discovered that the real reason was because the front wheel was out-of-aligment on its axel. He corrected that problem which ultimately corrected the brake issue.

Very thorough and determined to resolve the issue, and for a very legitimate price.

Product available to buy and ride immediately.

Very glad to have found you. Friendly and knowledgeable service, and I love that Western is a family operation.

First of all they had the bike in stock. Yay! They held the bike for me with a link to pay since I couldn’t get there for a week being 90 min away. Very pleasant to deal with over the phone. Same service in person as well. I would highly recommend them! Thanks Western Cycle!

Top quality and excellent friendly expedient customer service

Bought 2 Velotric Breeze very happy with them! Jaymie the owner was very helpul and super nice to deal with highly recommend shopping there for your bike needs!

the person who helped me was very informative and polite and seemed to really care about what he does such a nice change. would absolutely recommend their service.

Helpful friendly staff that helps you find what you are looking for without making you feel guilty for not wanting a much more expensive bicycle.

Excellent friendly service!

Great customer service Tucker was very helpful. Nice personality I can’t say nothing but respect and gratitude for the great service. I’m more then happy with the product 💯⭐️

Great selection and staff.

The person who helped me was excellent. Answered all my questions.

Very friendly staff who offered test rides. Knew what we were looking for and completed a quick and easy transaction. My son loves his new Trek Marlin 5!

The staff was wonderful. They changed my inner tube quickly. I was only there for about 10 minutes. Price was great. Really good people to work with.

Friendly and knowledgeable!