Customer Testimonials

Had the products I needed. Friendly staff

Convinced me to buy better helmets. Told me how to realign a disk brake after changing the tube - had never done that.

They always get it done! I go to the one by lovers lane and they are so great with customer service & fixing my bike repairs. Thank you! 😊

Knowledgeable staff with the best brands and products

Top Notch!! The whole crew at Preston Hollow store rock.

Great customer service. The gentleman who helped us was knowledgeable, pleasant, and very enthusiastic about helping.

We would love to go back in the future.

Great service with Tag, responsive and professional and extremely helpful

Staff person was available and knowledgable about my purchase, and responsive to a request for a past invoice. He also discussed with me questions about the bicycle rack and the possibility of my selling this earlier purchase.
I think very highly of this location and have referred others to it. The sales people are personable and informative. Thank you!

They were prompt, reasonably priced, and my bike looks great!

I am a new cyclist. Mark is very supportive, knowledgable, and caring as I learn about bikes and cycling. As I gain experience, he encourages me to be more discerning as my own preferences are taking shape. The Preston Hollow store has mostly all the parts, accessories, apparel, and shoes I’ve wanted to invest in.

Mark was very helpful and friendly. The selection of tires included everything i needed and was the same price as an online shop. I'd rather shop in person and support local. Thanks for being the constant quality you have been for the 20 years I've been shopping with you!

Mark was polite attentive and helpful.

Well informed and friendly staff, thank you!

Great service

Lots of choices

I rented a road bike. The bike was good quality and well maintained. The staff when above and beyond to take care of me.

Got a tune up for an old mountain bike. It was a little more than I was expecting but given the age and what was needed, it was well worth it. The work was very quickly completed and bike is fixed up looks almost brand new. I’m very satisfied and will be back b

Buying was straight forward and informative. I was looking for a road/gravel bike. And I was shown a couple of bikes by an older sales man. He wasn’t pressuring me in lot buying more than I needed. And we stuck right in my budget of 2k. 1600 for a bike and 400 worth or extra gear/helmet. Overall good experience and wide range of bikes

Knowledgeable, friendly service, and practical advice. They always have some useful tips for me. And the array/selection of products is impressive.

I dropped in for a tube. One of many times I have dropped in for something small but very necessary. I am always treated well and Bike Mart has always had what I needed. My wife and I have both bought bicycles from Bike Mart. I can't imagine going anywhere else.

Always friendly and knowledgeable service, love having an RBM nearby.

Great customer service and friendly, welcoming environment

Knowledgeable sales staff, repair staff is excellent.

Professional and expert information. Quality products.

Efficient and know.,,did not push unnecessary accessories or service

Very efficient, friendly staff

It was a good experience.

Bike Mart has a wide array of products and the employees know them well, they are very knowledgeable and practical. As for service, it's top notch. The service department does great work and is very responsive and helpful. They are also patient and also very knowledgeable. I think it's the best bike shop I have ever visited.

Great team running the shop!

Great personal touch.