Customer Testimonials

Friendly service

The store staff was so friendly. When I walked in the door I was immediately greeted and asked by three different staff if they could help me. In an age where customer service seems to be on the decline, this store differently was worth driving from Waxahachie and I plan on doing business here in the future simply for the fact of how nice and helpful they were.

Great service!

Clean, organized store with very friendly and helpful
personnel. Service department staff was excellent. No ego or snobbery considering they for sure know way more about my bike than I do. Hard to find that these days.

Great new store... friendly staff... good selection... My RBM Griffen road bike thanks you!

Professional service with solid advice

Great service!

Super knowledgeable, helpful staff! Also, product lines of bike store dreams!

The store had what I was looking for and a very convenient location for me to take care of the urgent needs. Store was nice and clean and had quite a selection given the current state of inventory shortages.

Clean store, Professional staff and great selection.

Friendly and informative staff. And the turn-around time was very quick on my repair.

Great selection and inventory

Great bike products and in stock! Great service!

The organization in the shop was absolutely top notch, easy to navigation, great selection, and the staff was the best/happiest staff I’ve seen in a LONG time! Really makes you want to purchase only from here, this will be my bike shop!

Andrew in the service department was amazing! He fixed my bike after it fell off my friend's bike rack and dragged behind his truck for a couple of miles. (Haha) Andrew found new handlebars and a new seat, and did a full tune-up and made sure nothing else was broken. He was extremely helpful and responsive. Thanks Andrew, and thanks BM Preston Hollow!

The staff

Great customer service, wonderful stores with his selection. I think Ryan at the Lovers Ln location (so bad with names I do apologize!) helped me purchase a bike on Saturday and it was a good experience!

Helpful, happy in the their job, and local

Good selection and service

The courteous service.
The knowledge of the people working there.
The personal attitude toward a perfect stranger.
No salesman pressure.
Helping me with knowledgeable advice about bike decision.
Thanks bike mart for having people like Brian working in one of your stores.

Everyone was very helpful and friendly

Helped us pick out the perfect bike. Thank you

Love the new Preston Hollow location on Lovers. I took my bike in for a spoke repair. Appreciate Andrew getting the job done. All the employees were kind and professional.

Tommy is awesome!

Friendly and professional staff! They are very willing to educate you on which bike is best for you.

Great customer service!

Howie was great b ready to work with him. Made my wife super comfortable in a bike shop.

The service guys helped me out by digging through all their parts to find what was needed to fix my bike before the end of the day. They even called around tot he other stores while another mechanic searched the inventory. Got my brake fixed in about an hour I really appreciate it.

Convenient location

Friendly staff