Customer Testimonials

Great knowledgeable staff. Had everything we need in stock too

Fast service - even though they couldn’t fix the issue with my bike they were super helpful and gave me all the info I needed.

Daniel De Hoyos, was very helpful and provided excellent customer service helping choose a bike for my son.

I was so pleased with the experience. I will be back to purchase a bike for myself.

-Michael G.

Excellent service and help in store

Quick and reasonable

The service is always efficient and friendly. Recommended without hesitation.

Great service, knowledgeable, good products, reasonable prices

Had a major tuneup & other repairs done to my road bike. The team kept me informed when additional repairs & time in the shop were needed. Excellent work & service. They also were extremely helpful in replacing my saddle. Cannot thank you enough. What a tremendous shop & service.

I like the knowledgeable staff and all the range of products

Quick & efficient.

Great selection and the team was super helpful helping me find what I needed.

Knowledge of sales person, availability of products

Large selection of products and services. Customer service is always top notch

Rented a great hybrid bike with ease. Good people.

Extremely helpful and allow you to browse without bugging you. Always great service.

Local shop feel with the backing of a larger multi-location reseller.

have always had good customer service and repair work on my road bike for 20+ years. Really like having a Bike Mart close to our neighborhood in Preston Hollow.

I had to get a new tube. The associate listened to my story. He replaced the tube after I told him I was not happy the Richardson Bike Mart staff did not put the right tubes on my bicycle. Thank you.

Customer service was great

Friendly staff. Helpful.

Fast friendly and fair

Your team wa sresponsive when I called to confirm the part I needed was available, and helped me install it when I arrived. Thanks!

Very good service from our sales person (Mark) and great products to select from!

Trading in my old bike and getting the new one all set up was an easy process. It was already too hot in the day to go for a ride but I did the next morning!

I enjoy the knowledge of the employees.

The gentleman who was helping us. Well educated, friendly, knowledgeable.

Staff are very professional and knowledgeable

Nice and intelligent staff that wants the best for you and will compare options for you, especially when they are options you didn’t even know were possible.

Mark was super helpful in explaining the basic equipment needed to start road biking. I had no idea what to buy, and he helped me narrow down to the necessities and gave me affordable options.

I have to say the employees at the Dallas location are so nice. I only went to the Richardson location a couple times because it seemed walking in like it was a club and if you weren’t a member you kind of got the stink eye!