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Customer Testimonials
Very knowledgeable and prompt with my needs
The staff worked quickly and did a great job. They didn't have time to do the roof so I'll have to make another appointment as soon as I find out when my heart surgery is scheduled
The employees were great.
Everything is great but we haven’t completed delivery yet
Megan was a big help
The work was completed expeditiously. We also like the staff in the Wayland store.
We liked the various ,well informed Departments and their representation.
Very informative and fielded all of our questions and concerns in a friendly professional family kind of way. We left feeling confident that our adventures are protected by the fine staff and warranty coverage offered by General RV Center. We will be back!
Quality work
Staff of General RV are nice and helpful, not pushy.
Nice and quick
Timely and very friendly
They did there work in timely manner.
Responsive, efficient. Service adviser takes time to listen and explain things
From Sales to Finance to the Demo. Everything was great.
It was a pleasure dealing with Justin. Truly a consummate professional and an obviously an asset to your organization. I look forward to dealing with him in the future.
Great teamwork from front to finish
TJ my salesman, Moe in finance, Hayley in parts, Dominic for our demo and the young man that helped with my catch plate on the fifth wheel hitch to get it properly adjusted!! This was my third RV from them. Will buy my next one from them!!
Thanks again to everyone!!
Recently had an accident with our 2020 Solitude 380FL that required quite a bit of repair to the lower front of the 5th Wheel. Working with our insurance company was a bit of a hassle since they only have one approved repair shop in the are for Solitudes and it was not a Grand Design dealer. So, went to General RV at the end of 2024 to get the ball rolling on the repairs. Things with General RV started off slowly since the person I was dealing with moved to their new location. No problem, not using it this winter anyway. Fernando picked up the project and ordering the parts and dealing with the insurance company started moving swiftly ahead. Insurance underestimated the cost of repair by almost 100% - surprise!! Fernando, and then Tarik, took on the insurance company and got them to fully comprehend the extend and cost of the repairs. It took way too much of Fernando's and Tarik's time to deal with the adjusters but they stuck to it, for which I am extremely grateful. These two were on top of all the issues and once the parts arrived, the rv was repaired in no time. Looks as good as new! Appreciate the good work, friendly manner, keeping me updated, and diligence in getting it done. While I don't plan to have another dumb accident, I would definitely return here for the repairs. Can't say enough good things about how Fernando and Tarik took care the situation.
Nice friendly staff.
Chuck in service was very helpful along with the people behind the counter.
Every aspect from sales to delivery went well all employees were courteous and professional.
Service Advisor Nikki is great!
Fast and had exactly what I needed.
We greatly appreciated the time, attention and patience we received…especially when making such a big purchase. All the GRV staff who helped us were extremely knowledgeable and took their time to make sure we were comfortable with our new rv. The front desk staff made sure we were welcomed and got to where we needed to be, our salesman Greg Watson went the extra mile from our first call, Greg Stevenson patiently took his time walking us through and explaining our purchase in great detail, Nick from service did the same thing teaching us how to safely hook up and unhook our rv, and Jarod Swinehart even made the often painful payment process not so painful. All gave us their contact information and invited to call for assistance whenever needed. We did not drive away feeling deserted and forgotten.
Thorough, professional, and reasonably priced. I’ll be a loyal customer’. Great crew.
They listened to my concerns and took care of them
Everything, everyone was very knowledgeable and professional. They were honest and not trying to over chatge.
Courtesy and professionalism… The Tech done a GREAT job taking care of me issue. THANK YOU!!!
The variety of trailers at one location.
Everything. The entire process was fast and I was well informed about all of the functions of my new RV
Very friendly staff. Worked with us to get the RV we found at another General RV dealer in Wixom. We expect to enjoy our new to us camper for years to come. Thanks Dan, Joe, Gary and Lily & Abby & others.