Customer Testimonials
Helpful and knowledgeable employees.
Good service and knowledgeable staff.
Great to work with. Knowledgeable and No pressure to purchase.
I came in just 20 minutes before closing with a flat tire on my bike. The guys helped me out very quickly, replacing the flat and sending me on my way in 10 minutes. They were very friendly & knowledgeable throughout. Great experience!
Quality and reliability
Best Mechanics and service in San Diego
Came in thinking I was going to have to replace my rear derailleur, Colin with service went through and diagnosed problems, some proper torquing and cable adjustment with good knowledge of the SRAM system. Back in business and better than it was before. Recommend the great service.
Prompt and friendly warranty service for a Trek purchased at another Trek store - thanks Ben and Mario!
Great job as always! I was very impressed with Bob's patient assessment and review of my bike findings and his recommendations.
I love the service I receive. The employee helped me install my bike rake on my car. I appreciated the time he took to teach me the proper way.
Friendly, fast, affordable service. Love the "All are Welcome" sign.
It was fast & easy
The customer experience was good. I was able to get my bike in a reasonable amount of time even though there were many people.
Service is always personalized, comprehensive, and trustworthy. I'm made to feel as if I were part of the TREK family as soon as I enter the store. Wendy does a siperior job as manager, and the support staff on the floor, or in the maintainance area very knowledgable, and are quick to answer all my questions. I wouldn't think of patronizing any other bicycle establishment.
The sales and service team members are friendly, engaging, and very knowledgeable. I highly recommend a visit to the Kennewick Trek store.
The buying process was smooth, everything delivered as promise. Good shop.
Great service! Your team is super helpful, don't talk to you like you've never been on a bike before:) I drive all the way over from Phinney Ridge....that's how much I value their help and service.
I always receive excellent service at Trek Bicycle. I got a flat tire on my electric bike that I purchased at Trek, and they were able to repair it within an hour. They are always so friendly and helpful. I highly recommend Trek Bicycle in Livermore for all their products and services.
Friendly, knowledgeable, and quickly put a new tube on my tire at a reasonable price
110%
Terrific help at the store and great options for bikes and accessories. Nathan was incredibly attentive and helpful.
I really appreciate the wide variety of bike frame styles and the great selection of accessories, including lights, bottle cages, and clothing. The service at the University Place, WA store is consistently excellent—no matter when I stop by, the staff are always helpful, professional, and genuinely friendly. It's clear they care about providing a great customer experience, and I truly value that.
Great product and great service! We will continue to buy all our bikes at Trek!
Repair team was able to get me all fixed up in about 15 minutes! Thanks!
Excellent customer service! Great products readily available and professional installation. Thank you.
Best bikes and service in the area.
Love the bike. The staff at the Trek store are friendly and knowledgable. Great experience overall.
My bike was in for warranty service. It took a bit to get the paperwork settled, but after that service was speedy quick and my bike is back in time for this weekend's race.
It was my first time here. The service was warm and professional, with lots of helpful suggestions. Efficient, high quality, and very convenient. I’ll definitely come back next time.
Helpful, knowledgable, kind and pleasant staff