Customer Testimonials
The service was excellent. We got to ride a pro caliber mountain bike set up to our specifications. Bought some apparel that I hadn’t seen so that was unique and it fits great. The girl that helped us was very knowledgeable with a great smile and a sincere and wonderful attitude. Her name is Mallory.
BIKES!!
I like to periodically stop by my local Trek store in El Dorado Hills to peruse the inventory, but more importantly stop and talk with the manager Mike Wyatt. Mike always makes time for me to discuss bicycles and riding dynamics. Trek offers a wide variety of bicycles and services. I've had two vintage bicycles restored by the El Dorado Hills Trek store. It's my "go to" location.
Miles was very accommodating.
friendly competent staff
Worked hard to solve my mechanical issue in a responsive fashion. No charge for extra trouble shooting.
thanks for your help,
Dan
quality parts and unbelievable knowledge of bicycles
Humberto was very helpful.
Fast and friendly bike maintenance service.
Prompt friendly service
Jim was very professional and just a nice guy. Very happy to have my trike back in tip-top shape for a very reasonable cost!
Good service
The folks that work there and the fact that the Trek bikes are excellent. They are helpful in their sales to get the best fit for you and the folks in the service go above and beyond. They ( the service people) know what they doing and often set aside time to get you on your way immediately if the issue can be dealt with on the spot. A big shout out to all of them.
Customer service, good selection, honest and up front, help save money
Knowledgeable, skilled mechanics who communicate well and value their customers' time.
Trek Folsom has what I need to keep my bikes rolling, and if they don't have it, they'll get it for me. Try 'em out if need you something for your bike- or if you need a new bike.
Very friendly and experienced service.
Very responsive and was kept up to date on the shipping process.
Adrian, Louis, & Mike couldn’t have been more helpful- very knowledgeable and patient.
They are well built and dependable.
Costumer service.
Quality products, excellent staff support.
Excellent products and Service
Amazing customer service and knowledgeable staff! Felt like I could ask them any question and if they didn't know the answer they would take the time to find out.
I've been getting my bicycle serviced at Trek for the past several years, and they've always done a great job. Employees are knowledgeable and friendly. Also had an old (non Trek) bike upgraded and recently purchased a new one. I highly recommend Trek!
Service is always high quality and quick
Travis is a GREAT guy!!! He is the kind of guy you want to have on the front lines of your bike shop. I have made Trek Folsom my go to bike shop because of him.
Excellent service and outstanding attention to detail. One of the top teams in the Bay Area — highly recommended!
i had a small but quick service. Was greeted quickly and issue handled right away.
Staff always very helpful, prompt repair of bike. Thank you