Customer Testimonials
good service and fair prices .
Ernest is the best! Very knowledgeable, helpful and eager to assist. Low pressure but great products and service. Ernest gave us a very fair trade-in value for our old e-bike.
Highly recommend. You won't be disappointed!
Great service And a wide range of products competitively priced!
A terrific bike shop!
Very good customer service as well as reliable product expertise. Thanks!
Quality products and service.
The staff spent a great deal of time thoroughly going over every detail of the bike I purchased and answered all my questions. After the bike was all prepped and ready, they set it up and allowed me to try it out. They helped me with accessories and answering questions and explaining all the different accessories.
I would definitely recommend this bike shop.
Plesant and professional - do quality work.
Excellent service with very thorough explanations about repairs. Very pleasant service---I want a new electric bike!!!! Thank you!
Great job, great service, fair pricing. Highly recommend
Great service every time! I was in yesterday and after discussing elected not to invest further in my old mountain bike. We discussed new hybrids and leaned toward the Dual Sport 4 but unfortunately non available at Martins now or in near future. Using the information I acquired from Martins I did find one at Bert's in Rochester and purchased. I will be bringing it to Martin's for all my service needs along with bringing my road bike there as well. Thanks!
Great Service and great to deal with
Excellent customer service and fair prices. Options for new or used parts
When I pick up my old bike after being serviced at Martin’s, it not only works great, but it is cleaned and looks nearly new.
The E-Bike I got for my wife worked great today. It allowed us to go up a bid hill and she went faster than me on my road bike. The staff was very nice.
Best prices and service around.
Nice people, nice environment, good work
Very satisfied with all products purchased and with the wonderful service.
Very professional. Followed thru as promised
The personalized service
Our family has brought all our biking needs to Martins. As an example, I brought a e-bike for assembly to Martin's. They did a great job and I couldn't be happier.
Ernest is great: Answered so many questions. I feel so good about my bike purchase with him that the price was secondary. He even installed my computer and bottle holder for me before we left. Not to mention adjusting thr seat and handle as for me. Awesome experience!
Punctual, courteous, knowledgeable, and a good value. We highly recommend.
Great service, great products, great prices!
An absolutely awesome shop! The staff are super friendly, knowledgeable and professional. I ordered my bike amidst the bike shortage about four months ago and they were great at keeping me updated with the status at least monthly. Yesterday it came in and the team was on point with setup and any questions I had. Really, they were above and beyond.
I found Martin’s after a couple of bad experiences with my local bike shop, and even though it’s 30 minutes further, I’ll be doing all of my bike business here moving forward. Highly recommend this shop!
Everything I needed to get started with was there in store in terms of various accessories and truck rack.
We got a quality bicycle for our son at a reasonable price. Customer service was excellent.
Very Professional and great people and very knowledgeable and great products!!!
Great service!
Staff is very knowledgeable and friendly!
Quick turn around and knowledge of product