Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8940 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 7, 2018 — Rated 8 out of 10 by M.F. Zerorez Tri-Cities
What could we do to improve?

Make sure equipment is in working order. My vent cleaning will have to be rescheduled because the equipment broke down .

Report a concern   August 7, 2018 — Rated 10 out of 10 by Pamela Thamun Zerorez Tri-Cities
What do you like about our products and services?

Very clean, friendly and helpful

Report a concern   August 6, 2018 — Rated 10 out of 10 by C.L. Zerorez Tri-Cities
What do you like about our products and services?

This is my second time of using Zerorez and my old carpet comes out pretty good. The Techs were awesome and I definitely will be using Zerorez again. Thank you.

Report a concern   August 5, 2018 — Rated 9 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

the technician was very helpful, informed and friendly.

Report a concern   August 5, 2018 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great, friendly technician.

Report a concern   August 5, 2018 — Rated 10 out of 10 by Gayle Rivas Zerorez Tri-Cities
What do you like about our products and services?

What a great job it did on our carpets. Matthew and Tyler did a fantastic job!

Report a concern   August 5, 2018 — Rated 10 out of 10 by Tim Esparza Zerorez Tri-Cities
What do you like about our products and services?

The work was done quickly, and Ace did a terrific job. Also, it dried quickly, which was a tremendous help.

Report a concern   August 5, 2018 — Rated 10 out of 10 by F.T. Zerorez Tri-Cities
What do you like about our products and services?

Best cleaning of our carpets in ages. Very professional staff and couldn't believe how fast everything dried!

Report a concern   August 3, 2018 — Rated 10 out of 10 by Zach Luther Zerorez Tri-Cities
What do you like about our products and services?

Friendly people, very quick scheduling, and my carpets look better than they have in years. Thanks!

Report a concern   August 3, 2018 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Good job and very thoughtful

Report a concern   August 2, 2018 — Rated 10 out of 10 by Carol Mendenhall Zerorez Tri-Cities
What do you like about our products and services?

My Carpets look Amazing better than they did when I bought my house and the tech was fast and knowledgeable. The only surprise was I was quoted 109 for the cleaning and when they got here I paid $45 for the hall and 45 for the living room for a few pet stains when I had endulged that in the beginning and was not told of the extra charge? I was just told to let the tech know when he got here. Other than the surprise charges the quality was excellent.

Report a concern   August 2, 2018 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Christian did a great job, was patient, respectful, and kindhearted. We will surely use you guys again and were unaware of some of the other services that are offered. To that end, we should be reaching out to you soon for inspecting/cleaning the ductwork in our new home. Thanks again for how quickly you were able to get us into the schedule and actually contacting us and showing up when committed to.

Report a concern   August 2, 2018 — Rated 8 out of 10 by M.B. Zerorez Tri-Cities
What could we do to improve?

They were very nice and professional. They did a good job.

Report a concern   August 2, 2018 — Rated 10 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

Thank you for cleaning my carpets. Especially for sending a Non-smoker to my home with all my allergies. Fernando was Fantastic!!!! He was on time, let me know when he was coming and did a Great job.

Report a concern   August 1, 2018 — Rated 10 out of 10 by Dana Couch Zerorez Tri-Cities
What do you like about our products and services?

I have to say the technician that came to my house was great, professional, friendly and knowledgeable. He worked his tail off on my tile floors. Yes, I will call Zerorez the next time I need my floors done!

Dana Couch

Report a concern   August 1, 2018 — Rated 10 out of 10 by Nikki Wood Zerorez Tri-Cities
What do you like about our products and services?

Daniel was very personable and professional and my carpets looked great when he was done.

Report a concern   August 1, 2018 — Rated 9 out of 10 by A.H.J. Zerorez Tri-Cities
What do you like about our products and services?

Doesn't take long to dry and the carpet looks great.

Report a concern   August 1, 2018 — Rated 2 out of 10 by G.A. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Are carpets were left with a abunch of lines and all around doesnt look as good as we have been told you guys do. So very disapointed. Wont be recomending zero rez snytime soon

Report a concern   July 31, 2018 — Rated 10 out of 10 by D.Z. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looks amazing. Great customer service, very friendly and efficient

Report a concern   July 31, 2018 — Rated 10 out of 10 by D.L. Zerorez Tri-Cities
What do you like about our products and services?

The carpet cleaning is excellent. The person doing the cleaning was very friendly and personable.

Report a concern   July 31, 2018 — Rated 10 out of 10 by E.B. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was very nice and had great customer service! He did a great job explaining everything.

Report a concern   July 31, 2018 — Rated 10 out of 10 by Nutjaree Sidwell Zerorez Tri-Cities
What do you like about our products and services?

I’ve been using you guys for the last few years. Always happy

Report a concern   July 31, 2018 — Rated 5 out of 10 by S.C. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Although I would 100% recommend you for carpet cleaning- I wasn’t even aware my sofa was cleaned. It wasn’t damp/wet- and I had to vacume between the cushions after the technician left. I asked him if he cleaned it- he said yes, but I had to clean it again afterwards. Not worth the high dollar paid for the couch cleaning.

Report a concern   July 31, 2018 — Rated 10 out of 10 by N.C. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez delivered the best carpet cleaning experience I think I've ever had - and a fraction of the price I've paid for other cleaning services, none of which got carpet this clean.

Daniel was amazing! In and out in about 2 hours; was so contentious! Every trouble spot he hit - he made sure to ask if we were satisfied.

Report a concern   July 30, 2018 — Rated 10 out of 10 by Diana Baxter Zerorez Tri-Cities
What do you like about our products and services?

Great service. Friendly and professional. Would recommend.

Report a concern   July 29, 2018 — Rated 10 out of 10 by S.G. Zerorez Tri-Cities
What do you like about our products and services?

No soap residue left in the carpet.

Report a concern   July 29, 2018 — Rated 9 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals no detergents remains cleaner longer.
There was a few delays in service that day while I was working I was called to many times you need to work on that process better.

Report a concern   July 29, 2018 — Rated 10 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

great job, nice service tech

Report a concern   July 28, 2018 — Rated 10 out of 10 by A.K. Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, professional service!

Report a concern   July 28, 2018 — Rated 10 out of 10 by Kerry James-DeHart Zerorez Tri-Cities
What do you like about our products and services?

I love everything about ZeroRez! Fast, friendly, and no chemicals!!


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