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based on 8893 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I know how these survey systems work, and I do not want them to effect your employee that was in my home, as he was great. So it's an official 10, HOWEVER:
Minus one point for attempted upsells on other services while in the home. Minus another point for having a 50% off promotion that still requires a $132 minimum forcing people to add additional services.
So, in reality, an 8, to no fault of your employee.
I dislike hearing about upsales as the person is working. Just tell me upfront when I call to schedule an appointment. It seems sneaky and underhanded and I know that's not really your intent (well, I at least hope that you are not trying to be sneaky and underhanded).
Polite and friendly technician, clean carpet.
The cleaning was awesome and Mathew gave me lots of great information about carpet that I was not previously aware of. A great experience!
Super professional
They were informative and did a great job on a timely manner. Appreciate the services!
Do great work!
Once the carpet dried a spot came back. Do you have anything I can purchase to try and get the spot out?
It’s a natural cleaner
My experience with Zerorez was excellent. The technician Jeremy was personable, hard working and very knowledgeable about products and applications needed on my carpets. He also was very informative about other services Zerorez offers. I was able to send with him a wool area rug for an off site cleaning. I would highly recommend Zerorez and will use them again in the future.
The technician was very professional and knowledgeable.
At this point my carpet looks great! But the last time I used Zerorez I was not impressed. So, before I say that I would recommend you to my friends I want to be sure that I am happy with the results. I will give it some time and see if the dirt "resurfaces". If it does stay nice I will attribute it to the technician, Jeremy.
No chemicals. Prompt, friendly, k knowledgeable staff.
Not completely satisfied after paying almost $200. Couple of traffic areas still look dirty after carpet was dry & vacuumed. Would like you to redo these areas.
The rest of the carpets look good.
Technician was professional.
Very professional technician who explained the procedure and tested spots. I dried looking like new.
Service was amazing and fast. Technician was professional and courteous. Carpets were dry within a couple hours. No chemical smell!
Excellent customer service and cleaning product. Our carpet is now clean, fresh and soft to the touch.
They leave little residue behind, unlike all other shampooers
Matthew is careful of wall corners and furniture.
He explained options for our various carpets and different soul levels.
Professional and likeable.
We asked specifically for him and will do so again.
The guys did an excellent job on our commercial carpet tile. Looks almost new again after 9 years!
Great job!!
Our experience with Zerorez was great! Talked to them at the home show and they did not disappoint. Easy scheduling, friendly office staff and loved our technician Jeremy. He took extra care to do a first rate job. We had Jeremy clean and condition our leather furniture and couldn’t be happier. We have tried several carpet cleaning companies including chem-dry. Will be calling Zerorez again.
Happy Customer in Pasco, Wa
Very professional and courtuous. Over all very happy withe the service.
I was impressed with the quality of the work and how quickly it was done. The carpets were clean and dry. Super job.
Service tech was GREAT.
The education I revived from the tec. on the product and process and the outcome of the service. now we will see how the service performs over time.
Professionalism. Great customer service. Great cleaning job.
No chemjcals
Professional services.
Your team is very responsive. An appointment was made for a convenient time with one call. The tech, Nick, was very punctual and professional. The floors looked brand new when we came back to work the next morning. Your team is wonderful!!