Zerorez Tri-Cities
801 S. Steptoe Street
Kennewick
WA 99336
United States

Average rating: 9.2 out of 10 based on 8893 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 27, 2018 — Rated 10 out of 10 by Kathryn Story Zerorez Tri-Cities
What do you like about our products and services?

Great service and result!

Report a concern   October 27, 2018 — Rated 3 out of 10 by E.M.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You were unable to clean our wool carpet.

Report a concern   October 27, 2018 — Rated 10 out of 10 by A.F. Zerorez Tri-Cities
What do you like about our products and services?

Customer service was excellent!

Report a concern   October 25, 2018 — Rated 9 out of 10 by S.V. Zerorez Tri-Cities
What do you like about our products and services?

A wonderful job for a fair price.

Report a concern   October 25, 2018 — Rated 10 out of 10 by S.W. Zerorez Tri-Cities
What do you like about our products and services?

Getting an appointment on line was a breeze, Serviceman arrived when he said he would.
Quickly did the carpets and was packed up and gone. I liked the reminder by texting me about the appointment, and keeping me in the loop when he would arrive.
Great job!

Report a concern   October 25, 2018 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

I like the way my carpets look and feel after they are cleaned. I have it done about every six months, and I find it takes about six months before they start looking a little soiled.

Report a concern   October 25, 2018 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

Quick and affordable

Report a concern   October 25, 2018 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very friendly and informative. He worked very hard

Report a concern   October 25, 2018 — Rated 0 out of 10 by S.P. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

You left my lights on in my house. Common sense people!!

Report a concern   October 25, 2018 — Rated 10 out of 10 by Rita & Jerri Magnaghi Zerorez Tri-Cities
What do you like about our products and services?

You were on time and accomplished the work in a timely manner. In addition, your service person was very professional.

Report a concern   October 24, 2018 — Rated 10 out of 10 by Phyllis & Bruce Allen Zerorez Tri-Cities
What do you like about our products and services?

Best commercial cleaning we've ever had.

Report a concern   October 24, 2018 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

The fact that the carpets dried more quickly; tells me less water soaked into the carpet. I feel like my carpets got cleaner, and there was no residue left for the dirt to collect again.
If they stay away, I am most appreciative that the pet stains disappeared. Two previous carpet cleanings did not take them away. The carpeted rooms smell cleaner, and fresher.

As for Devyn, we need to clone him!! What a wonderful young man. He was very courteous, answered all my questions so that I could understand him, was professional, and represented Zerorez well. He moved quickly, yet thoroughly throughout the house, and treated walls and furniture with care. One of the best customer services I've received from a company in a very long time. Good job, Devyn!

Report a concern   October 24, 2018 — Rated 10 out of 10 by W.K. Zerorez Tri-Cities
What do you like about our products and services?

Friendly workers and excellent job!

Report a concern   October 24, 2018 — Rated 10 out of 10 by Dan Martini Zerorez Tri-Cities
What do you like about our products and services?

Your rep's professionalism and thouroughness

Report a concern   October 24, 2018 — Rated 8 out of 10 by L.A.O.W. Zerorez Tri-Cities
What could we do to improve?

Although they were timely the carpet in the master bedroom was left more wet then the rest of the house and it was the first done took the better part of 9 hours to dry!

Report a concern   October 24, 2018 — Rated 10 out of 10 by Nancy Davidson Zerorez Tri-Cities
What do you like about our products and services?

We were treated with courtesy—we received an email confirming our setting of an appointment, then a confirmation the day before. Both provided information about our preparation for the cleaning. Excellent! We received a phone call 45 minutes in advance of the technician’s arrival. The technician treated our home respectfully, as he moved through the cleaning process and even place “corner protectors” to prevent scraping against walls and furniture that could not be moved. We are pleased and will call Zerorez again!

Report a concern   October 24, 2018 — Rated 10 out of 10 by R.U. Zerorez Tri-Cities
What do you like about our products and services?

Michael was the best!

Report a concern   October 24, 2018 — Rated 10 out of 10 by K.R. Zerorez Tri-Cities
What do you like about our products and services?

Easy to work with and the jobs was done great!

Report a concern   October 23, 2018 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Devyn provided exceptional customer service. I would highly recommend Zerorez and Devyn in particular. He truly went above and beyond to make sure I was satisfied with the carpet cleaning!

Report a concern   October 23, 2018 — Rated 10 out of 10 by G.S. Zerorez Tri-Cities
What do you like about our products and services?

Your employee was very friendly and explained everything well.

Report a concern   October 23, 2018 — Rated 10 out of 10 by Annette Backous Zerorez Tri-Cities
What do you like about our products and services?

I very much like the equipment they use the products they use and as far as the services they are friendly kind very explanatory and very patient.
I will use them again!!
Thanks Zerorez....

Report a concern   October 23, 2018 — Rated 6 out of 10 by S.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The carpets were not as clean as I thought they should be after paying almost $400.00 for services. The tech was very nice and informative tats why I’m giving a 6 and not less.

Report a concern   October 23, 2018 — Rated 10 out of 10 by D.J. Zerorez Tri-Cities
What do you like about our products and services?

The carpets were very clean and looked great. Ace was very professional and answered all of our questions.

Report a concern   October 22, 2018 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

The great service and the communication they have to remind their clients about their service.

Report a concern   October 21, 2018 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

I like the process and how clean my carpeting feels after you're done.

Report a concern   October 21, 2018 — Rated 10 out of 10 by V.S. Zerorez Tri-Cities
What do you like about our products and services?

Devyn did a good job and the carpets are much better.

Report a concern   October 20, 2018 — Rated 10 out of 10 by Ali Auad Zerorez Tri-Cities
What do you like about our products and services?

Great service. Matt was very professional and explained the whole service to us before doing the job

Report a concern   October 20, 2018 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

The service person was very pleasant and informative. Took care of the carpet stains without issues.

Report a concern   October 20, 2018 — Rated 10 out of 10 by M.L. Zerorez Tri-Cities
What do you like about our products and services?

Came back to take care of a couple areas. Technician was professional.

Report a concern   October 19, 2018 — Rated 10 out of 10 by Darlene Berrones Zerorez Tri-Cities
What do you like about our products and services?

Almost no stains have reappeared. I'm very satisfied and will use you again


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