Customer Testimonials
All do a great job!, bike always feels better when returned 👍
Knowledge, and educated opinions
Torsten Eckstein help me get my Domanie SLR repaired after a bike incident cracked the frame. I suffered a fractured Clavicle. Torsten was very patient while helping me with the decision of whether to repair the frame, replace the frame or order a new bike. He researched all of the options with pricing to help me decide how to fix the bike.
Thanks to Torsten, my bike was ready to go before I was. A few weeks later, I was back on the bike (with a new frame) enjoying the end of the riding season. The bike feels great! I am very happy with the decision we made to replace the frame.
Thank you Corey!
Excellent service.
Service performed correctly, quickly and at a reasonable cost.
quality products at a fair price
Trek Store staff was wonderful about scheduling pick-up and delivery of our bikes, and they did an expert job of performing necessary repairs and maintenance. They returned our bikes as good as new. Seamless, easy, and professional from start to finish. Highly recommend.
Very professional. Great Service
Thank you
I like the bikes and all of the accessories
Knowledgeable staff. Good work.
Corey, and Jeff are the best! I had fit issues with a bike that I've owned for awhile. They assessed the issues, made their recommendations, and remedied the problem.
perfect service !
Awesome service and really helpful
Knowledgeable staff, state of the art products and excellent service department.
I was searching for a specific product that I wanted to use the following day. A Google search of bike shops in the Chicago-Milwaukee-Madison area showed that only TrekHP had it in stock. I am not surprised because TrekHP tends to carry more products for the "prosumer" cyclist where other shops would need to special order such things.
Lorenzo was very patient and helpful!
Knowledgeable and friendly staff
Fast and efficient. They actually stayed open past closing hours so I could pick up some replacement inner tubes.
Your store is clean and the people are knowledgeable and turnaround on repairs is quick.
The experience in purchasing my new bike (after 20 years) was great. There of course was a delay in getting it due to supply chain issues, but that was unavoidable. Have enjoyed a few rides so far and looking forward to many more!
Everyone is friendly and the staff answers all questions or concerns.
Very helpful friendly staff. Excellent products.
very good products
excellent service
friendly staff
muy buenos productos
excelente servicio
personal muy amable
Thanks so much for the quick response to my flat tire (I ran over a pothole) on a busy Saturday. You repaired the bike within an hour of when I brought it in. I appreciate everything you did for me!
I had a problem with my bike. I called to see when I could bring it in for inspection and repair. They took me as soon as I got there, within an hour of my call and was repaired while I waited. It took about fifteen minutes! You don’t get that kind of service these days!!
One on one service provided by the staff.
Took my front wheel in to have my front bearings inspected. They needed to replaced. They did it right away and within a half hour. Great job!
The best bike selection (when they can get them) and very knowledgeable staff. Great mechanics. Involved in the community of bikers.