Customer Testimonials
Professional and courteous service.
Nice people to work with.
Friendly, personowledgable staff.
Top notch service without the upsell!
Good staff, good products, all around excellent.
I don't leave many reviews. I feel i had to for this place. I went in just to compare shops. I found myself honestly very happy with the customer service!! You just don't get that nowadays. So many places are rude and can care less what you really want or the service you get. At Zion cyclery i had the pleasure to speak tith KC and he was very educated on products,companies, and the sport of biking. I didn't make a purchase that day as i thought about prices. I researched and found the prices were comparable to ther stores. I went back and made the purchase simply due to the respect i received. I met another worker that assisted me as KC was out and Victor was just as soild ,respectful, and knowledgeable as KC. BEYOND happy with guys they have at this place. I then rode the bike 3 day that week and came back for an adjustment. A 3rd guy(wish i got his name) was just as great of a guy. I feel this place is THE PLACE to shop for bikes,equipment, or stop in for knowledge. Again, i feel companies just aren't built like this anymore. These guys truly kept the old school values of customers, equipment, and knowledge alive. Thank you!
Good product info and service
Knowledgeable staff, very courteous. Clean store, enjoyed the popcorn.
Great service.
Enthusiasm, knowledgeable, cleanliness, deep selection, nice place and nice people to conduct business with.
Thanks
Larry Gee
Super friendly staff. Doug was greet helping my wife pick out a perfect bike and accessories.
Great service and help from Maurice
Torsten is the only mechanic I trust for high end, complex work. Doesn’t have to be a Trek bike! He’s always willing to take the time to educate and discuss options. All the staff are great and this locally-owned shop is great for Highland Park.
Knowledgeable, helpful and great selection
The staff!
Knowledge was cool. And a lot of people shopping the large selection of bikes. Plus you came recommended the first time I was there so of course I drove out again to get service.
Called ahead of time to make sure they had the bike I wanted and they did. I told the shop it was going to take me a hour to get there, so Nikko said he would have it ready when I got there. Took the bike for a test ride within 5 to 10 minutes of arriving and it was set up perfectly. I ended up buying the bike and few accessories witch Nikko put on before I left. Nikko also help me put the bike on the car rack. It was a great experience and Nikko did an incredible job.
Efficient, knowledagble
Trek of Highland Park delivers and maintains the highest level of customer service and cycling expertise. A real asset to cyclists on the North Shore.
I send my bike up through VQ Chicago, you do the work, it comes back and voilà its done. All the people are great but I love working with Torsten. He takes good care of my bike.
Friendly and helpful service
Fabulous service, and I love my bike!
Servicio muy bueno gracias
Great service as always
I took my bike here due to a cracked fork and they were able to install a new one same day and I was back riding. Bike works great.
Everyone in the Zion shop is friendly and helpful, Just picked up my bike from having a tuneup and it rides as good as new!
I like the people! Very knowledgeable and polite.
Very good service good employees
The staff knows my bike and riding abilities they are always ready to assist with bike services to get me on the road fast and any equipment and gear needs for the best ride experiences.
I count on their support to help me gain an edge on aggressive rides. Their expertise and pro advice keeps me coming back!
Service department helped with my issue immediately. Friendly and quality service