Customer Testimonials
I absolutely love this Trek store! The customer service is outstanding and they have some of the best bike staff members around. Huge shoutout to Damian, Sam and Corey- they are the best!
Service was Friendly and Fast!
The customer service team was incredibly helpful and respectful.
Great. Service
Service was excellent
Really quick and knowledgable service. Well supplied store
Great customer service
Great service and very knowledgeable staff. I highly recommend Zion Cyclery!
Very knowledgeable & prompt service for my e- bike!
Always find what I need. Helpful and friendly sales staff.
Corey was very knowledgeable, patient, and helpful. Helped fit the right bike size and positions for me. Explained the new bike features very thoroughly. Will definitely be back for future purchases.
I’ve been going to Zoom Cyclery for many years. And every time I was in, they are always very helpful. Great service!!
Your service is number one and has been for many years. the staff is very knowledgeable. I always look toward to coming in.to have work done or purchase items
The sales and service staff at HP Trek are extremely knowledgeable and friendly. They have become my primary store/supplier for my bike purchases, components, maintenance, gear and supplies. In the past, I have been to and purchased product and service from several other bike stores in Lake County and have had average to bad experiences. I am very happy that I walked into HP Trek last year and had a conversation with KC, Corry and Rob RE servicing 2 bikes that I had already purchased. In the last year, I have purchased 3 bikes, 2 carbon wheel sets, 4 sets of tires and not to mention maintenance on the 5 bikes that I/we own. They have done an outstanding job in guiding me with purchase, servicing my bikes and assisting all my bike needs!!!!!
Efficient and friendly service.
Everyone was very friendly, helpful and knowledgeable.
Really solid technitions, good customer service from everyone.
Good inventory and great service, always someone there to greet and help out If they don't have an answer, there is plenty of other staff there that does.
Although the bike I bought from you guys has been nothing but problems, you have fixed everything quickly and under warranty.
It always seems that your team takes a personal interest in me and my bike and that my satisfaction matters. This sort of service level is well above the norm. I kept thinking it was a one off or a fluke, but after years of consistency it seems to be the result of a very well managed operation. Appreciated!
I am always greeted promptly and assisted with my needs.
Great sales and service. Very buyer friendly
Great service with a super knowledgeable staff that is very friendly.
Highly recommended.
Great, professional and efficient service.
knowledge and trustworthiness
Always quick to help fix whatever issue I walk in with.
I have been cycling consistently for over 25 years. Highland Park Trek is bar far the “best of the best” for cycling services and product choices. They are capable and trustworthy from sales to support. The staff are congenial and knowledgeable. KC and the entire Team always go above and beyond expectations.
Always great service!
Good service.
Great service department.