Customer Testimonials
The staff are outstanding and have a wealth of knowledge in the world of bikes. Special shout out to Rob for helping me pick out a new bike seat. Thank you. Now I can bike to work.
Friendly and knowledgeable staff
The techs are very noligble. And friendly I've been a coustumer for years. Highly recomended.
Super helpful staff. Kind, patient, knowledgeable. Appreciate the service.
The customer service and professionalism was outstanding.
The employees there are great about greeting customers who walk in, and are super helpful. We brought a bike in for service and it was a great experience. Thank you!
I liked the service.
Gentleman that helped was ki d to a young boy with a bike.
Helped with my bike. Answered every question . Went over all my maintenance issues.
Great vist
The service tech was super nice and extremely competent
David was terrific with his assessment of my bike needs and very personable.
Very knowledgeable staff
Store employees all our experienced cyclists who know Trek products and make great recommendations. Service staff are great.
Very nice laid out store, cheerful staff
The staff is very knowledgeable and helpful
Team had a great understanding of my issue, didn’t just try to get me out the door right away, fixed my bike while I was onsite, really appreciate all the detailed attention
Great mechanics!
Working with Rob was great. I came in looking to buy a single speed 20" bike and ended up with the 7-speed, because Rob was able to explain the benefits and importance of this bike and these better features for my granddaughter.
Maintenance provider seemed knowledgeable. Bike service seemed well performed
The service was welcoming, friendly and not pushy in any way.
I felt like I was guided to a good solution.
Post purchase the fit to the bike was very carefully executed and professional.
Availability of part I needed
Comprehensive inspection of our bicycles.
Highly recommend! Great service and the employees and owners are all amazing hurry helpful people!!
This is my second purchase at Trek Highland Park, and just like the first time, the staff was helpful and polite. They didn't try to upsell me and took the time to answer all my questions. Amanda and Corey were fantastic — knowledgeable, patient, and genuinely focused on finding the right fit for me rather than just making a sale. Great experience both times. Thank you both
The customer service was great and they did the repairs I needed & got my bike back to me quickly and the price was reasonable.
Great team there, love working with everyone!
KC was very patient and talked me through every thing. The shop is large and carries a great inventory of bikes and accessories.
Bike Fitting - Rob did a grea job - very thorough
Robb is super helpful!
John and Torsten were incredibly helpful in getting my -bike fitted for new brakes and fixing some minor problems. Thank you both!
Convenient scheduling professional and complete service
People are knowledgeable and kind.