Customer Testimonials
I was so grateful for the help I was given when a tire went flat on my tricycle.
Thanks
Very knowledgeable and friendly staff. Very committed to the customer experience, and it’s obvious that all of the people on the floor love cycling.
Fantastic service by John and the rest of the service team.
My tubeless tire punctured and would not seal. I limped into the Trek store and the technician quickly fixed it. Very friendly. I’ll definitely be back for non emergency service.
Great service in the service department.
Friend ly services
Outstanding and personable service
Everyone is helpful, knowledgeable, friendly, store is well stocked. We have purchased several bikes from this location and have had repairs and maintenance performed there. Overall excellent experience.
I took my e-bike in for a Firmware update, possible new tires, and possible tune up. They checked it on the spot, said I didn't need new tires yet, and only suggested a basic clean and adjustment. I appreciated the attention, honesty and savings.
Jim Foster Pleasant Prairie
Very professional and kind.
Service and product are both exceptional!
Extremely thorough and professional service. Usually faster than the stated timeframe. Solid value.
My experience was was professional and helpful. I highly recommend Trek of Highland Park!
Knowledgeable staff, great mechanics, excellent service
Excellent, prompt and pleasant service.
Exceptional communication & customer support!
I love your store in Highland Park. Great selection of bikes. But also, the staff is always so nice.
Great Job
Fast, friendly and very reasonable
I just really like the customer service i got.
Doug was great. He helped me with a pair of Shimano shoes.
Excellent staff, great selection, and a healthy inventory.
I had a flat during a ride to Milwaukee on the Friday of Labor Day and thankfully you were open and Duane (sp?) was able to fix the problem quickly and get us back on the road. He was awesome.
The bad news was that the reason my tire was flat was due to a bad tape job (tubeless set up ) at your other location in Highland Park….
Regardless, I remain a happy customer due to the hard work and great attitude of people on staff like Duane (and apologies of if I have the name/spelling wrong!!)
Customer service was great and explained our choices well
Excellent service
At Zion Cyclery you will find a spacious and well organized place where you can walk around freely, and view the entire inventories, if you got a question , the outgoing and friendly staff is willing to assist you in any needs, from shopping for the best bikes, accessories or repairs, you can guarantee a great service there......
Great inventory, Friendly service, easy parking, lots of staff.
The sales rep who sold me my bike was extremely kind and helpful in helping me choose a bike and fit the bike to me. I came in with very limited bike knowledge and he did not talk down to me. He was very skilled at the bike fitting. I feel very confident on my new bike!
KC is great! Super helpful on RETUL fit