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based on 19985 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The amount of support and all the resources they offer!
I am unable to truly serve my clients by running my business through Mainstreet. My clients utilize me as a "partner" and when one was out of town, I agreed to be available should she need anything.
I received a call at 9:54pm stating that her neighbor called her saying there was water pouring through their ceiling coming from my client's unit. I rushed over and tried to get my key out of my lockbox BUT... MAINSTREET decided that those in their association are really only Realtors until 9:59pm.... and screw all clients.
I take 6% commission repeatedly. And my ability to not access the key to get into my client's home, was thwarted by Mainstreet. It is incredibly unprofessional on the part of Mainstreet; especially because my ability to do business directly with Sentrilock is also thwarted by Mainstreet.
I have now encouraged all new Brokers and Managing Brokers to think through their relationships and ask themselves: "Is it okay with you that your client has an insurance claim and had to tear down ceilings; tear up floors, and replace all dry wall.... on their dime..... because an association has decided your service has a curfew? If so, what price point ceiling do you think you will attract? What commission percentage do you think someone would be willing to pay? If you are okay with the answers, then join Mainstreet Organization. Otherwise, make sure the Association you join supports you as a business owner and supports the type of relationship you want with your clients. If you want referrals, and you want people to trust that they can come to you for point of contact on everything, you need to join an Association who doesn't limit you and your business growth.
The updates
The people that work there are very helpful. The website is easy to navigate. The CE classes are interesting and well taught. The added benefits such as tech helpline and Forewarn are very useful and appreciated.
very helpful
responsive, and engaging
Thanks for always doing an exceptional job for all Members.
The services provided are stellar. If anyone from South of Lake Zurich is looking for a Local Realtor Organization - Mainstreet is "it"
It's just difficult feeling "included" being as far North as we are.
Always friendly, courteous and informative.
The following is offered in direct answer to your inquiry and is my opinion, based upon 40 years of observations, facts and experience. The First Amendment gives me the right to express my opinion in the form of FREE SPEECH, without penalty. If I answered your direct inquiry with anything less than the following, I would be lying, or omitting facts, which would be to your detriment and improperly skew the results of this survey that you seek.
MORE DOES SO, SO MANY THINGS WRONG:
1) You charge higher fees than many, many alternatives
2) You give away our critical inventory information to competitors like Zillow, Realtor.com and others to eliminate the need for a customer to call a Realtor
3) You illegally and against your own Code of Ethics, discriminate against duly-licensed education schools, restrict trade and force your members to take useless, mundane, repetitive, valueless Code of Ethics classes from your very restricted list of educators.
4) No freedom of choice for education sources from properly licensed educators
5) You push liberal, leftist agendas regarding virtually every woke topic that is, in fact, driven by Socialism/Communist strategies to divide, disrupt and destroy proper Christian and Western Civilization concepts.
6) The NAR, IAR and MORE support one-sided political agendas to the complete detriment to the nation and our future.
7) The funds used by your PAC go for most of the wrong purposes that are based on fraudulent or erroneous ideologies.
8) You charge exorbitant late fees for missing PREPAID FEES' due dates with complete disregard to your members' needs during a phony and unconstitutional lockdown
9) to 50) I could go on with many issues, but they will fall upon deaf ears or become the subject of ridicule or cancellation culture. Complete disappointment going all the way back to 1977 with the things that I have seen. That is why I only do non-MLS commercial for the past thirty years.
Double standards when it pertains to disciplining agents for code of ethics or license law violations. Big volume agents are treated differently than low volume agents.
THE STAFF AT MAINSTREET ORGANIZATON OF REALTORS ARE THE BEST....ANY PROBLEMS, QUESTIONS THEY ARE ALWAYS THERE TO HELP AND SUPPORT !
THANK YOU!
That is best way to connect with other brokers, clients and all MLS data.
Fees are to high
By the time you sign up for anything it’s already closed. I really need to sign up for the organization which is near me
Cost too high. Not sure exactly what you provide other than mls. Customer service is always disappointing. I called about transferring my license and no one knew what I was supposed to do.
You provide variety of training with great teachers who have experience in the field and beyond. Also you are always there to answer any questions or concerns I might have.
The tools make the job easier
.
Reminders for dues, updates, news and classes are great.
More distinction between members. Tailor services to individual needs and practices. Some example categories:
Full time active Residential
Part time successful Residential
Inactive Residential
Full time active Commercial
Part time successful Commercial
Mixed Practice: Residential & Commercial
Specialist: Office Sales, Vacant Land, Condos
Schedule Seminars based on these focused areas.
Let me know your thoughts on these issues. Thanks, Bill
Mainstreet is always current on new topics. They are always sending us updates and informational emails. Wide range of classes are offered!
Love this association
I always get my questions answered, whether it be from the person who answered the phone- or if they do not have an answer. They make sure someone else does call me back with one. always nice!
People you speak with are courteous and informative and never seem to mind any question?
We have the best people working there. All are very knowledgeable and supportive.
Very progressive board and you keep us up to date on pertinent information in the industry.
Thankyou
Very helpful!
Always able to assist!
Everything!!
Mainstreet is a valuable resource.
Remine is a terrible tax information system, go back to Realist and your service rating will improve