based on 21441 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All I needed help with was changing the primary email address in the MLS, and we also requested you remove the fax number as well since we don't have that fax any more. This is MY profile/account. I should be able to change my email address myself. I shouldn't have to call your office for such a simple change. That's a waste of my time.
Also, I had the correct email address in the MLS as a secondary email address, but because the comcast email address was listed first (and because I wasn't able to remove that) agents were sending contracts to the comcast address instead of my work email address.
Now my email is listed twice....the same email address is shown twice. I would think that would have been obvious, but apparently not. Very Frustrating!
I have never had a problem with our MLS everyone is so helpful. I appreciate you very much.
Sincerely,
Name removed
Re/Max of Naperville
the level of communication and services offered.
Mainstreet is Extremely helpful and Professional at all times.
The level of assistance is great and the agency personnel appear to truly concerned about resolving any issues the members present.
By keeping members ahead of other real estate apps (Zillow etc.)
It's very disheartening that our clients have as much and more up to date data than we have and we are paying for the service. 😏
I appreciate you quick responses, sometimes your reps dont have the answers to the questions and you are transfered to anither person.
You have always provided support when needed. This never goes un-noticed.
Very helpful
they are always there to assist us in being successful!
Whenever I had to call I got a quick response. It offers a lot of information
COnvenient
I feel you do very little for the realtors you and all of the associations have given our product away to the internet and the public.
It is sad when we have to pay to get prospects on our own listings.
As far as I am concerned you are just a money making group for you own interest.
Immediate response and help when needed.
Excellent services!
I enjoy the ongoing trainings offered online!
Activities and education closer.
Great service
Everything!!!
Software glitch
Too expensive!
Constantly providing all the resources to enable agent succeed
Perfect. Thank you.
Education and Professional Standards
fees
Efficient and great service.
Fees are ridiculously high.
You make the “voluntary” contributions to your preferred PACs sneaky and difficult to remove.
Easy to get a hold of. Great services and programs.
You offer great classes. When I call for help I always get an answer
Everyone is knowledgeable , professional and polite.
I have little doubt when I call the help desk or MainStreet that I will be helped.
Sincerely
Robert J. DeFrank