What our members think of us!

Mainstreet is very well run, I always feel confident recommending Mainstreet as a board.

Rick Criscione
Broker Owner
CRIS Realty

I like the variety of classes and the responsiveness of everyone I interact with at the association.

To be very honest, I feel like we are a burden. By nature, we do not have a choice in choosing the association and i feel like member service is lost. Prior to real estate, I came from an association that worked hard to attract, serve and retain members. The difference in attitude is clear here. Specifically, when we have questions or concerns, calls are not returned or they staff is curt and borderline rude. I get realtors are a unwieldy bunch but customer service is lacking. Maybe more incentives for good service?

That normally I am able to contact someone immediately to get an answer to my concerns or questions.

Figure out a better way to use the Sentrilock system. Our inability to generate one day codes and the fact that card renewal is every day gives us less of an advantage than competing boards such as NSBAR. Everything should be uniform.

convenient and easy to use

I like having quick access to forms on your site. Everyone I've spoken with when I've called has been friendly, efficient, and helpful. The app could be better. It would be very helpful to be able to see my transactions.

I like how the shows are so well attended and how each realtor must visit each booth. There's great participation by both realtors and affiliates.

Reduce your feed

QUICK RESPONSE,
SATISFACTORY RESULTS AND ANSWERS.
STRONG BACKUP .

Staff

Wide variety of CE courses & excellent instructors.
Quick, respectful responses from your staff when asking questions about sentri-cards, services, etc.

Haven't really used it yet.

If another agent complains about another not returning calls as far as showings and so forth. Please talk to other agent first to get their of the story before imposing warnings and notices. I find it disturbing when an agent accuses and has no merit. Especially, when the board sides with that person right away without any knowledge and agent complaining has nothing better to do.

The association to their credit works hard to solve issues. By far this is the best association I have been part of and I would highly recommend Mainstream.

I would like to have your Arlington Heights office to have a store again..It was very convenient for a lot of agents up here in the North+Western burbs...

You are a very client friendly organization, I sincerely appreciate your quick response to my questions.

I like the newsletters. I like how easy it is to navigate on your site.

friendly and fast service with a smile!

I ma very disappointed in the manner that decisions are made that affect the entire population. Namely the Sentri-lock issue. But there have been other issues where the board makes decisions and we as members are not aware until it's already written in stone.

Availability

The lack of one day code problem is affecting all of our listing. Realtors are now using combo boxes that are not safe & the seller's have no idea how much they have been compromised. Mainstreet should send a notice to all of our seller's explaining their position.
If I could change to a different board, I would

Love the free seminars and reasonably priced CE classes. I also like the website and email updates.

Amazing training opportunities! - Extensive group & individual sessions covering topics key to life & business success.

Very informative and strong protective policies for realtor and client.

none you guys are doing a great job

I tried 2 times after 5 min hold was put in the voicemail. Why did I have to wait if there is nobody to answer my call?

When the office is open...very helpful personnel.

Total Professionalism.

lower dues.....lol

This association has always been helpful to their fellow realtors/members. I like their continued education classes along with other education issues that are shared with the membership. The entire staff is knowledgeable and helpful when issues arise that need assistance or explaination. Mainstreet also hosts special events at different venues, which are a pleasure to attend. great supporter of RPAC. Thank you Mainstreet Oragnization of Realtors for what you do.