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based on 19986 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I reported one listing - mainly Fannie Mae - advertising a property during the first look - open to owner occupants only - and my clients' offer was being rejected...cash and at list price that Fannie Mae is asking for scope of work and additional proof of funds for the amount of work needed that was not requested as per the listing remarks. I did not want the listing agent get a fine - this was intended to see if we could punish Fannie Mae for listing a property and not accepting a full price cash offer...I later discovered that the agent got penalized for something his client was doing = absolutely unfair thus he had been very helpful to me and communicative. Again I did report the seller - not the agent and the agent got the automated fine. I also was not asked about my name/agent ID thus I could do it anonymously which I did not want to. I always stand behind what I say and wanted to make a point that it was unfair by Fannie Mae....but I guess this was treated completely different way I wanted to be.
I just found out that anyone can report a violation pretty much with no support - anonymously and that accused agent gets the automatic fine...SO UNFAIR...this will be messy and that is wrong. Unfortunately there are a lot of jealous agents that will report thus they are not as busy as the others. It will reflect on the agent's Error & Omission Insurance...the agent will have to go in front of the judge (spend time with the hearing)...NOT FAIR...should never been voted.
training opportunities
Promptness and responsiveness
The range of services that you offer and the willingness to look for ways to help the agents.
bring back one day codes- you have more use of combo boxes because of this decision- theory great idea- in practice does not work- very frustrating policy
easy to contact, friendly and knowledgeable.
Very friendly and prompt service; wide variety of class offerings.
Professional service. That said I believe that the model should change. You cater to small brokers. The larger companies and the100% concepts ha e a harder time getting services that they need.
Don't hit us with a large annual fee in payment at a bad market time (November/December0. Divide it up into quarterly or at least semi-annual payments.
AFTER A WEEK OF TRYING TO GET ME SWITCHED OVER FROM MY OLD COMPANY --- I WAS DEACTIVATED AND I COULD NOT GET ON FOR AN ENTIRE NIGHT AND WAS ALSO TOLD I WAS UP AND RUNNING. I WAS DRIVING AT THE TIME SO I DID NOT CHECK- THIS IS UNACCEPTABLE AFTER I WAS CHARGED $50.00 BY MORE WHICH HAS INCREASED SINCE JANUARY OF THIS YEAR SO THAT I CAN HAVE A CLIENT CALL ME AND I HAVE TO TELL THEM I CANNOT GET ON MY SYSTEM! THIS SHOULD BE MUCH EASIER!!! YOU SHOULD REFUND MY ENTIRE COST!!! Name removed
Able to talk to real people anytime during normal working hours.
Professional and Organized.
Offers variety of ways to assist in my real esttate activities and transactions. Thank you
Knowledgeable staff
They are responsive.
Keeping fees as low as possible
Better regional distribution of activities, classes, etc. - impression is they're weighted toward the south (Downer's Grove). Those of us who were assimilated from RANWC sometimes feel a little... 2nd class.
Every year u represent the extra money for donations like it is mandatory. This is what you would expect from a used car dealer.
Quick response to any situation I may encounter.
up to date technology and concern about emembers
Good service and convenient
Arbitration process
As a new realtor, I had a question regarding activation of my sentri card.
The help line was very friendly and helpful.
The thoroughness, the lead times provided for upcoming dues and the use of technology.
Organization, variety of services and assistance, friendly professional staff.
Right on the spot.
Professional and responsive
Don't be so afraid of giving some basic legal advice. I cannot afford to keep an atty on retainer. Currently I have two deals totally $29k and no one wants to give me some guidance or even, for that matter, what I may have done wrong. It's awlful lonely out here all by myself and don't our contacts mean anything or will they stand up in court?
Most of the Realtors I know are members, in fact, I do not know any who are not. I think the programs this year have been great. Loved having Terry Watson this year and Marki is always a great addition for classes.
Prompt answers to my many questions
By offering on-line classes on the continue education.