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based on 19974 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick responses, informative and available to respond to phone calls.
Offer more online courses and more options for in-person times for classes at affordable prices.
Excellent service to Broker / Realtors
Always looking for better ways to help members in their business
Listen to us with changes we need particularly in dotloop
I've tried calling the finance office to dispute a double charge and no one has gotten back to me. I've called a few times and left messages. But otherwise, the regular office is awesome with responding and solving issues.
There are very informative.
Everything from the classes offered to the friendly and informed staff to the location in Downers Grove.
Prompt feedback on issues and periodic dissemination of learning materials.
Always very helpful and quick in responding to questions . I also have attended many classes and all instructors are engaging and knowledgeable .
You're always there to answer my questions & have good classes.
Billing dues in December I think it should have as 2 payments not one big payment in December.
The classes and facilitators are exceptional!
The classes are just fantastic!!
Everything.
Stop sending out PRINT version of magazine. What could be done with that money, like possibly keeping dues from increasing during a time when another shift is happening.
I am very pleased. No problems
flexible payment options
Training is availability is limited outside of Downers Grove
MORe is dedicated and committed to members.
Always wonderful quick help!
I never get a call back only when you guys are asking for my money!
Stop losing my continuing education certificates every year.
Very easy to get things resolved.
I can always get help when I seek it.
I'm not in a position to recommend an MLS service to anyone. Also, I don't think there are other options.
I have a lot of trouble with billing. I can't submit an expense report without an invoice and it takes *at least* 30 days to get a check in the mail after the expense report is submitted. So I either have to pay out of pocket and get reimbursed, which usually creates financial hardship for me, or I would have to pay the $25 late fee myself, as my company would not reimburse that. It takes 2-3 weeks until I'm reimbursed.
Once or twice, years ago, I talked to someone at Mainstreet who was less than helpful and kind of grumpy. She may not even be there anymore, but that kind of stuff sticks with customers.
Location
lower cost
Reminders that get sent to me via email. The staff is very nice in the office in Arlington Heights.
All the training available
Fees are too high for not a lot of service.