based on 21774 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Realtor friendly
Real Estate professionals don't have much choice in the MLS they choose to use,so I don't understand this survey. I think the MLS could be more automated and intuitive, which I think is being worked on. Some aspects are cumbersome and its difficult to find some things - until you know where they are. Remine is not my happy place. While it provides a lot of information, it is more difficult to get the basic tax information which we tap into on a regular basis. There is no one page print out with all the pertinent information on it like Realist has. It does not provide the school district numbers, which are required in the MLS, and it does not provide the lot line measurements like Realist does and we use this on a regular basis too. In order to use Remine, education is required, and frankly, I think it's rather complicated. Takes you to Remine, then back to MRED, just to get some basic details.
Provide little value
Payment reminders should be before the due date not after
Renewals should not be like 24 the of the month... should be end of the month and give 5 days grace periods.
Not to many notices...
When I log in to mlsni why not alerts there...
At least for me, you have always been able to help me out...
And been very professional about too.
Easy to use
Billing late fees
There should not be a $25 late fee charge....
You could have sent the email a few times before the date to remind people....
Ridiculous.....
You are expensive, understaffed .... I have no idea what you are doing with the money you receive because it is not going into customer service.
Everything
Stop including donations to RPAC automatically, give it as an optional addition. Also, the September fee should be given notice months before instead of due in a couple weeks, new agents will find it hard to accommodate something like this in their first/second year if they are still working on growing their markets.
Helpful and kind 😃
I asked you to look into what Realtor was doing with the leads that they used to send us, and I still have received no response
From my experience Mainstreet has always been excellent in their customer service, prompt as well as courteous!
Information
Quick response, many educational options, open to suggestions
I hold my real estate license in a part time manner and the MORE fees are high for someone that doesn't sell real estate full time. Additionally, I wish we could opt out of certain things (like Sentrilock).
Resources/tools, communication, and, like EVERY Realtor, EFFICIENCY is key to everything we do, and MORe supports that.
Easily accessed resources. Prompt, courteous, efficient and effective responses.
Very accommodating and great professional services.
Competent and knowledgeable in all services.
It is extremely helpful and easy to work with.
Reduce costs...get rid of sentrilock..boxes are horrible...not make mandatory but elective
More tips, awards, lower class fees.
Very informative. Great help when needed.
All Realtor fees are too high..
I appreciated the reminder phone call to pay dues. We pay for so much that having to pay a fine would have been really annoying. There is also a lot of training available.
Very informative people who represent various departments. Very helpful when asked questions
you can actually talk to a real person in a short period of time.