- Phone: 630.324.8400
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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the different fees are getting to be onerous and expensive without adding value.
Helpful and friendly
The website for the class schedule is a bit confusing
Very happy with Main Street, lots of free educational classes.
Excellent service
The person I spoke with was very helpful and patient!
Efficient, good reminders
Have easier accessibility to online courses
Some of your policies are more difficult than they need to be. Also, I don't like the split membership fees, one for "More" and one for "mainstreet," etc too confusing. Too many transactios to worry about keeping track of.
Fast service
Weekly updates and good support team.
Listen and solve problems quickly
I can't believe that an association doesn't know how to deal with the fact that I have changed phones. I've been an agent for 14yrs changed phones 11 times, because they were lost, broken or out of date. The problem lies that for some reason this association can't get their act together to allow me sentri access simply because I've had too many phones. I literally was told to wait for a board meeting for people to decide what to do with my account. This is utterly ridiculous and antiquated in action and thought. What makes it more upsetting is no one cares and it is easily solvable by removing one or more if not all of my old phones! I've already been told that it easily can be done once the "board" meets.
Everyone is always polite, and sticks with you until the problem has been solved.
Less money more services.
My password issue was resolved in a prompt and satisfactory timeframe.
Lower the costs
I always get answers from you, no matter how stupid my question is.
Thank you
There are a LARGE number of members in Lake County but MOST of the training sessions, meetings, etc are on the far southwest side of Chicagoland. Just saying
prompt response to issues
Staff is very personable and helpful with questions, classes, etc. thank you
Quick response and appropriate answer.
x
Great Service People
As a new Mainstreet member, I like that the association provides a wealth of courses and events in various locations throughout the month, and the staff is knowledgeable, helpful and professional.
Always courteous and attentive.
They are efficient and always keep us up to date
Always there when needed. Very helpful !
Thanks Again, DanV
Free classes
It is so seamless