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based on 21300 ratings.
What our members think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every time I talk to People outside of the association. They are surprised on how much is offered. From Classes to events and access to Sentrikey and Forewarn MLS etc. Plus friendly assistance whenever needed. I've never had any horrible or questionable experience when I call or go to Downers Grove. Now with the new updated Mainstreet website a big upgrade to have all in one easy to use site. Keep up the great work!
I tried signing in to Mainstreet account and I was directed to redo sign up. When in, I got a pop up stating my account had been placed inactive due to non-payment. What non-payment??? Kind of shady!
As for anything else, you need to do a much better job informing member of what additional benefits we have access to. I found out from a member a few days ago that I could get tech support that would help me with my personal computer. I have never heard of this before but she insisted that this was a benefit I had access to. What else do I not know about?
The staff and leadership are stellar. They always go above and beyond. I am also proud to be a part of the organization as the vice chair of the professional standards committee. I do the best that I can to promote the best interest of clients and other brokers as well.
There there for you when ever you need them
There are many useful services offered that allow agents to informed, professional and productive. Help is always available when questions arise
you offers a lot of information and training, we had a lot of changes happening this past year and you made it easy for all of us to move forward and not be completely stressed
They are always available to help and answer questions or concerns we might have.
You have timely and relevant classes and activities for your members. The customer service is superb! Your staff is courteous and knowledgeable. Thank you for all you do!
Supportive of my success
As a Managing Broker, what I appreciate most about Mainstreet’s services is the comprehensive support it offers across every stage of a real estate career. From legal updates and professional development to tech tools and member advocacy, Mainstreet equips brokers like me with the resources and confidence to serve clients at the highest level.
The weekly market insights, live training sessions, and on-demand CE options make it easy to stay ahead of trends and compliance requirements. I also value the accessibility of staff whether it's a quick call to the Legal Hotline or guidance on forms, there's always knowledgeable support.
Most of all, Mainstreet fosters a true sense of community. Through networking events, leadership opportunities, and inclusion initiatives, they elevate the profession and connect us with like-minded professionals who care about doing real estate the right way.
Always a phone call away, very professional and courteous staff.
Always quick to respond and flawless at all events and classes. Truly superb!
Efficient
Everything
Great association. Very knowledgeable and they anticipate the needs of their members.
I used the live chat feature. Mady did the best with the issue but it needed to be elevated. She called me back a few hours later to let me know it was fixed. The fix and subsequent follow-up were most appreciated.
Love the classes
Good service
the woman answered my question, knew the answer, helped me navigate the website and didnt rush me
The variety of trainings offered.
Top notch customer service. No matter the question I have, I always get a timely, accurate, & thorough response.
I have been a member since 2018 and starting to revamp my career. The support and education that is available is just what I needed.
Friendly, quick service.
I also belong to the Florida board of Realtors and I just feel they do more on some issues such as new issues etc
Mainstreet is the finest realtor association in IL. The staff and entire organization are the best.
The array of seminars, classes, etc. Is amazing and always easy to register to attend.
Great classes and fantastic teachers!!
Personnel most courteous and knowledgeable.
The whole staff is great to work with.
Great member support, educational content, social events