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based on 2113 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make the price cheaper
We have a great monthly program that can help with the cost! No longterm contract and great benefits! Ask one of the front desk about the benefits and they can help you!
The lobby is super quiet. Would be nice if there was some spa music or something playing
Very knowledgeable and friendly staff
The atmosphere was very welcoming and relaxing. Definitely would recommend
Jakhi did an amazing job! I will definitely ask for her for future massages. I felt amazing afterwards!!!!
Hi Vicky, We are happy that you enjoyed your massage with our therapist Jakhi, We hope to see you again.
Great people all around.
Good massage make me relax
Friendly and professional staff.
Knowledgeable staff, neat and calming atmosphere.
My boyfriend and I came to Lavida for a couples massage. This was our first couples massage and it was great. I had Carrie and my boyfriend had Heather they did an amazing job for both of us. They were super accommodating and ensured that we were both comfortable. My boyfriend liked it so much that he scheduled his next appointment before we left :) I would highly recommend Lavida and both Carrie and Heather they were great!
Autumn always does a great job!
Professional staff, fantastic massage, beautiful spa facility, clean, welcoming, can’t wait to return.
Tyler was amazing! Not only did he give a great massage but he paid close attention and taught me some movements to help with pain. Highly recommended!
Very great service, massage therapists and reasonable prices
Well the room wasn’t very cozy. Exposed boards and pipes… If im paying $100 of my hard earned money, the entire experience should be top-shelf… including the atmosphere.
Also the music was terrible. I’ve done dozens of massages and the music sets the mood for relaxation. The music playing had songs that were too upbeat and including one song that was an upbeat jazz song with horns… when I asked the therapist if she could skip the song she said “nope”. I mean…it’s 2024… who can’t skip a song?
I guess the way to make it right would be to give me a free hour massage as a “do-over” cuz at this point I’m already planning to take my money to South Your Soul or some other place for my next one.
We're sorry you were unhappy with the room and the music; the therapist does not have control over the radio; that would be the front desk. Our station started to try different music instead of the soothing spa music we were used to and those songs would take us by surprise. Thank you for being so understanding while we were figuring this out!
Everything
My appointment was 12:15-1:15. I came in late about 5 minutes. It took about 10 minutes or more to actually start the facial. When I was at checkout I realized is only 1:04pm( I asked the ladies at the front). So my facial was less than 30 minutes. The lady that did my facial was very nice but the facial is not an hour and not worth it. You are misleading your customers. I normally go to Ovme, the Hydrofacial is 30 minutes, but they honor the 30 minutes and their products are better than yours. My face is more dry than before I came to you. I have to go to a different place to do it over to hydrate and moisture my face. I told the ladies for tip to be $5, that was the right amount for 20 minutes facial, i am not sure why I am charged $65 after using two massage credits from lavida at Kennesaw. Please explain why. So very disappointed. Thank you
Anna, We are very sorry that you were not happy with your service. The Signature Hydrafacial treatment is a 30 minute service and by your own comments, we did what we were supposed to do as far as the time for the service as the first few minutes are always about consultation and making sure that we are using the right products for your skin type and condition. The actual length of the treatment will vary based on your skin needs, so it is very possible to have slightly different times of service. As far as the products used, they were all Hydrafacial branded products, so there should not be any difference in the product quality used. Regarding the amount that you paid, the two sessions that you used from Kennesaw did not equal the cost of the service and that is why there was an additional charge. Again, we are very sorry that you were not satisfied and we truly apologize. Duane, Owner
Very professional, courteous, and friendly. Great massage by Kirby!
Best massage. Talented massage therapist. Staff is so friendly and helpful. I love dealing with a family owned business. I highly recommend!
Robert was very good and the front desk person very pleasant.
Always on time, everyone is always lind and professional.
Good masseuses. I have tried 3 now. The aroma when I enter the lobby is alway nice and you gave friendly staff.
I was gifted a couples massage for my wedding. My husband really liked his massage with Jill and was relaxed and satisfied when she finished. My massage with Wendy was a little less satisfying. I talked to her about neck and head pain. She said she would start at the legs and work her way up. She spent a LOT of time on my back and not much time on my neck. She did no scalp massage and no heated cloth on my forehead. My husband had a heated cloth and he said his neck massage was really good. When Jill told my husband to turn over, then Wendy did shortly after. When Jill told my husband he was done, suddenly Wendy said I was done and didn't even finish massaging my neck on the left side. As we were driving home and discussing our experience, I told my husband the left side of my neck was sore and I felt like she didn't really complete the massage. It hurt for the remainder of the day. I think Wendy needs to brush up on her skills and relating to her customers. It would be nice to be comped for at least half of what I paid (my husband gave her a $20 tip too) and come back for a massage with a more skilled masseuse.
Theresa, thank you for talking to us about this issue over the phone. We are sorry to hear that you've had this experience with Wendy. We completely understand that you were looking for a more relaxing experience. We hope that you are willing to give us another chance and let us book you with one of our more experienced massage therapists. Please do not hesitate to call our front desk so we can book this for you!
Joe, Does some magic to my body. I'm a retired pro athlete that has tons of aches and pain and the massage here helps so much.
Sabrina was great. She took the time to listen to me and determine my focus areas and then she provided me with an amazing massage. I highly recommend her and LaVida.
Thank you Dale for the rating and review. We strive to really listen to the main issues and goals so we can customize the massage and provide you with what would make the biggest difference for you. We are grateful that you tried us and we look forward to seeing you back soon! :) -Umang (owner)
I've been a member for 12 years, and had the same therapist for most of that time. When she changed her schedule (which I totally understand), it became hard for me to see her and I had to find another therapist. I'm a Mon-Fri, 8-5 desk worker, so I like to get a massage on Fridays after work. It seems no one competent works then. I've had sessions start late/end early. I've specifically asked for deep pressure/more time on certain areas, only to be ignored. I've asked for something during a massage and the therapist can't hear me because they've got earbuds in (this is unacceptable). As a good tipper, I'm insulted by the signs that tell me that a tip should be 30/40/50% of the price I'm paying. I've raised all of these concerns with the front desk, have asked repeatedly for a call from the owner Deanna, and have never received a call back. The former owner would have never let any of this fly. Perhaps I'll get a call now, and I can cancel my membership.
Hi Kristen, I am happy that we had an opportunity to speak with one another. I understand that it can be difficult to find another massage therapist especially, when you already have a favorite. I am glad that we were able to get you on Leigh's schedule, as well as her waitlist and find another therapist that offers deep tissue for you. I am pleased that we were able to take care of your concerns. Sincerely, Deana (Owner)
The facility and the desk staff were nice. My therapist was John, he was nice and professional but I had requested a therapeutic massage and I received a very very light touch massage.
Good Afternoon Laura! Thank you so much for your feedback, we greatly appreciate it. We would love to discuss this more with you and get you matched with a therapist that meets your needs with pressure and style. Please feel free to reach out to us so we can assist you. Have a great day! - Francis
The way you treated, and the knowledge of the of the massager
Jasmin does a wonderful massage. SHe is very professional and good at her job. So are all the others that work at LaVida.
The massage therapists did not listen to what we wanted. They didn't even look at our notes. I asked for light pressure more than once and it didn't happen. Not even sure why they were trying to crack all of our joints as if they were chiropractors. Over all it was a bad experience.