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based on 3577 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was a my first time in the Salt Room. It was a very relaxing and pleasant experience.
I enjoyed my massage and facial with Heather.
She is very good at what she does as well as being respectful and professional.
I would highly recommend her to others.
I will be back to see her.
Knowledgeable, friendly, warm and homy feeling. Not clinical or sterile feeling
Staff are professional/friendly, services are excellent and the Spa itself is immaculate.
The service was timely and professional. The environment was very relaxing and extremely comfortable. My wife and I came out feeling refreshed and happy. Absolutely would recommend to all of my friends and family!
Finding your ideal therapist and sticking with them long term for very consistent results.
Thank you so much for your feedback!!
Robert did a great job and really helped with an issue I was having in my knee. I ran 4 miles pain free the next day!
Prompt and courteous with my concerns at the forefront.
Very friendly and professional staff!
Katy was the best very friendly and listened to what I wanted in like other times o left feeling like what was that
Easy to book, always available, quality professionals
Excellent massage from Dean
East planning very knowledgeable massage therapist and very welcoming
I think you guys have a really great Massage place
Great place and great people
Everything! Best massage therapists, price point, support staff!
great massage, clean relaxing environment, good communication with therapist.
Excellent!
Hi Gina, Thank you, We are glad that you enjoyed your facial with our Esthetician Nagam, We hope to service you again.
Patty was amazing!!!
Reduce the price. I might be cancelling my service soon
Hi Richard! Thank you for taking the time to leave us a review on this platform. You've been a member with us for a long time - since 2012! Thank you so much for your loyalty to LaVida. We understand that price increases can be frustrating. Unfortunately, they are necessary in order to attract and keep talented massage therapists and to keep up with increasing vendor prices as well. Our walk in rates and membership prices are also pretty comparable to the other chain spas in the area (Massage Envy, Dream Clinic) and we do our best to provide a quality service that matches the price. We do not plan on having any price increases this year and you are currently grand-fathered in to a cheaper rate and get the best price we offer at LaVida. If you would like to discuss this further, please do not hesitate to call us at 206-937-8432. Thanks! Best, Sam
So wonderful! Best facial I’ve ever had!
Vince was the best massage therapist I've ever been to. Really resolved some of the aches in my back! I will request him next time.
Hi Linda! We are so excited to hear that Vince was able to help with your back pain! We look forward to seeing you in again soon! -Sam
How knowledgeable Ilona was and how comfortable she made me. I also think the pricing is very fair for these services.
Therapists often cancel last minute. Quality of therapists is inconsistent. Staff are friendly overall and location is convenient and clean.
Thank you for your kind words about the staff and our center.
Unfortunately, this time of year is extremely hard to keep everyone well as we see a lot of people. We have over 30 therapist so their technique and style is unique and we work hard to pair you with a therapist to meet your needs. We noticed you've been coming for awhile and we are happy to note your account on therapist preferences. Just let the front desk know!
This is a great relaxing place. All therapist are skilled and listen to your preferences.
Thank you so much for your response we appreciate you.
Professionalism, care
Very friendly and accommodating
I scheduled my appointment for over 2 weeks out. When I saw in the email confirmation for my appointment the day before I was scheduled it was for a 60-minute massage and I specifically was having issues online in scheduling and had phoned and scheduled and verified a 90-minute massage multiple times on the phone and with Dorothy. Upon arrival to the facility, I was told that my appointment was never created for a 90 minute, so I did not receive this. Also, I asked about them making things right since the person I spoke with scheduled this incorrectly and allowing me to use my remaining balance on another massage and then them compensating me. I was told that was not an option. That the remaining balance would transfer over but that they will not compensate me. I felt as though I was being called a liar and this was my very first visit there and I will not be going back, nor will I refer anyone there based off of their customer service and how they handled this whole thing. I do not expect something for nothing at all, but the sheer principle is that when a facility makes an error, they do everything in their power to make it right and that was not done here. It was accepted, I was blamed, and then no other compensation was offered.
The massage with Dorothy was amazing, I would recommend her to anyone on a private note if allowed!
Good afternoon Angie. Thank you so much for speaking to me about your visit with us at LaVida. I apologize for that miscommunication with your appointment booking. Please know that we take great pride in your initial guest experience with us. I am so thankful that you will return for your massages here with Ms. Dorothy after our conversation. Thank you again for your feedback! -Wondora Abram Moore, Director
Very friendly folks and amazing massages!
Sarah was an exceptional massage therapist! I look forward to seeing her again.