- Phone: 248.366.4611
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based on 5845 ratings.
What our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review! We are so glad to hear that you enjoyed your experience with Randy, and hope to see you again soon!
LaVida Massage of Smithtown is a class establishment! They are welcoming, organized, flexible (massage pun intended!) and I feel well treated and taken care of. Must go!
The simplicity of setting up appointments, coupled with the quality of care you receive, the cost to value ratio is definitely worth it.
Excellent estheticians. They use the best products. They allow plenty of time for the service. The room is very pleasant.My skin felt great afterwards. I’m hooked!
Super friendly staff
Would have loved to hear more about the after care, such as what stretches to focus on.
Deborah was amazing
I recently had a facial and a 60 minute massage. It happened to be on Valentine’s Day. It was exactly what I needed. They are the best!
Awful and waste of time and money.
Hello Sarvesh, I am truly sorry you did not enjoy your experience with us. I am happy that my manager, Jessica, was able to speak with you and resolve this issue. We look forward to seeing you on your upcoming visit. Thank you for giving us the opportunity to make this right. We hope you enjoy your next service. Best regards, Deana (Owner).
Great service all around. Esthetics and massage were great experiences. Highly recommend the Kennesaw location. Front desk staff are amazing as well.
Stop changing appt times so often.
Very professional but yet friendly. Facial was divine. My therapist explained everything and was very knowledgeable about skin care. The front desk person was helpful and professional. I did sign up for a membership and will definitely be there again.
Professional, friendly, convenient
Always good service and relaxing atmosphere
Friendly staff. Great facial.
Great customer service!
It’s Wondora for me!!! She’s very in tune to her clients and she always goes the extra mile. The other staff are always pleasant upon check-in. The environment is so peaceful.
Great experience. Best message I have had in a while. I think I actually fell asleep. Definitely going back
My girl was treated like a queen. She loved every second!
Great!
Great therapist and relaxing atmosphere
Very relaxing massage. Jill applied the right amount of pressure. My only disappointment was it was an hour long massage, I was asked to be there 10:to 15 minutes early but yet wasn't taken back to the parlor until 5:minutes after my appointment. Of course I was given 5 minutes to unchange, the massage was great, it ended 10 minutes early, so my hour massage was really only 40 minutes. Their not cheap + tip, I think it deserves a full hour.
Shelly, thank you for your honest feedback about your massage. We are glad this was relaxing and you received the right amount of pressure. Looking forward to seeing you again soon!
The employees are what makes it a great place and why I continue to come back over the years. You have people that provide face to face service and humans that answer the phone.
The easy and painless scheduling and the friendly customer service.
While Daniella gave a nice massage- her hands were freezing cold the whole time. If she is prone to cold hands perhaps she should use warm oil or find a way to warm her hands prior to working with clients. She was very kind and gave a good massage. But the coldness of her hands was very distracting.
Great employees! From the front desk to the masseuses, this is a great location.
Ellie is the best massage therapist I've had! She always asks about and pinpoints trouble spots and I leave with less pain. She is the reason I joined LaVida.
Halie
Gloria, we are so glad Halie was able to give you a great massage! We are looking forward to seeing you again soon.
therapists, front desk staff, are very nice
Awesome!!!👏
Randy was fantastic! Best massage I’ve ever had