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393 ratings.
based onWhat our guests think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The level of expertise and professionalism
Front desk so sweet. Bryan is an amazing massage therapist
Great Massage ... Thanks Kirby !!!
fred is awesome! feeling so much better with his regular massage
Very nice and professional staff. Also the front desk is very accommodating and helpful!
I recently had a massage with Lora. She was AMAZING! As an LMT myself I will be back on a regular basis to see HER!
My therapist Jill was very interested in addressing my difficult spots. She was very thorough. Scheduling is easy with your staff.
David, thank you for leaving us this kind review! Jill is an amazing massage therapist and we are glad you thought so too. Looking forward to seeing you again soon!
Ashley is great.
It was available last min, and exactly what I need to relieve some tension in my shoulders, neck, and head.
Staff is always attentive and super nice. Heather gives me the best massage.
I enjoy the massage service, specifically provided by Bryan. He presents a calm demeanor, listens to what needs to be addressed and uses effective massage techniques. Ive become so relaxed that I have fallen asleep at times. I’ve had massages by others that were weak, lacked technique, or were too aggressive. Also Bryan takes care in how he methodically folds back the sheet when working on each area of the body, where I’ve had others who flip it back, hastily. You might consider having Bryan train others.
Everything
Didn’t disappoint just average service and heavy sales pitch for membership program.
Eden, We are very sorry that we did not meet or exceed your expecations and we hope that you will give us a chance to match you with a different therapists that may be more to your liking. We try not to over sale our membership, but with all the benefits that our program offers, we wonder why more people don't take advantage of our no contract program and take care of themselves on a regular basis. So we are sorry if we were to heavy with our pitch. Duane, Owner
The different options for additional services.
Hi Joyce! So glad you enjoyed your session with Jayla - she is wonderful and a rising star :). I am glad you appreciate the breadth of choices for enhancements, from massage types (lymphatic, reflexology, prenatal, hot stone, warm bamboo, cupping, etc) as well as additional products used during the service (topical pain relief, aromatherapy, joint and muscle balm, headache relief, and our most popular - the various CBD products, including the CBD balms, CBD scrub, and CBD oil.).
We encourage you to try out different ones. The best way is to discuss with front desk and the therapist about your needs and goals for each session, and they can suggest what enhancements would most benefit you! We look forward to seeing you soon :) -Umang (owner)
How clean and how friendly and personal the staff is.the atmosphere is very relaxing .
Jasmine is excellent.
Professional staff and comfortable and clean environment. Great massage.
Tina is the best of the best, providing excellent deep tissue massage.
Hi Keith, We are happy to see that you enjoyed your massage with our Therapist Tina, We look forward to servicing you again.
Relaxing, calming, yet the therapist was outstanding! Left feeling invigorated and relieved from sciatic pain.
Lata is the best! My facial was wonderful and I enjoyed talking to Lata about skincare.
Cheerful and helpful receptionist greets you as you arrive. Masseuse Brenda is the best!
Everyone was polite. Everyone listened to me. When I changed my mind about something I wasn't pressured in any way to keep my original decision, nor was I made to feel incompetent. And then on top of that the massage was great :)
Julie is great! I like that she incorporates movement or joints
Clean. Friendly staff very relaxing.
It was amazing!
I was matched with the wrong masseuse. I like deep tissue and my therapist only rubbed oil on me, even after I told her to dig in. Also I was very cold the whole time and at the end of the massage noticed there was a fan pointed towards me..why was there a fan? It felt like a waste of time to just have gone have oil rubbed on me.
(update) Hi Omar - I'm glad I was able to talk with your other half and resolve the issue. It was important for us to address not only your negative experience, but use the situation as a coaching opportunity for my team so going forward we can avoid this kind of situation for future clients. -Umang (owner)
Easy to get in and out
Angela~ We're thrilled that you had a great massage with Rosa! We look forward to seeing you again soon!
Nicholas did a great job listening to my problem areas and not applying too much pressure.
Love the staff at La Vida! They are so nice and thoughtful and never make me fell uncomfortable!
I liked the massage but some areas he didn’t focus on. I like pressure and that wasn’t given
(updated) Hi Lindsay- Thank you for your feedback, and for taking my call. I'm glad we were able to talk so I could understand the issues and help make it right for you, and to use as a coaching moment for my team so going forward we can avoid this kind of situation for you or others. I look forward to seeing you back with a therapist more suited to your goals and needs! :) -Umang (owner)
It was a calming therapeutic experience and the masseuses were thorough and highly knowledgeable with just the right amount of gentleness and firmness.