Customer Testimonials

Was able to get a flat tire changed quickly. But didn’t have regular tube size in stock so did a racing tube.

Staff is helpful and friendly

Top-notch job repairing and tuning my bike. It looks and rides great. Chris was especially helpful, knowledgeable, and personable. The only critique I have is that I was not notified my bike was ready. An email was supposedly automatically sent when the bike was ready on June 29, but I never received it (I checked my spam and trash folders too). After nearly three weeks, I called on July 3 to inquire about the status and was told it was ready which sort of surprised me since I hadn't heard from them. Perhaps it would be better if an employee actually contacted the customer with a phone call to ensure they are notified. Outside of this glitch which is why I scored it a 9, it was a great experience and I would highly recommend Mystic Cycle.

Fist experience was positive

Fast service and quality bikes

Awesome shop! They have amazing customer service and carry great brands. They will make anyone feel at home, weather you’re just the occasional rider taking advantage of a long weekend or a diehard competitive cyclist wanting the best gear and expert support.

Friendly helpful staff

Good people

Personalized Customer service. Chris took the time to understand my needs and wants in a bike and was able to help me with my selection

Very personal and friendly. Extremely knowledge. Remember me and always addressed me by my first name

Everyone who works there is very knowledgeable and helpful and patient. They take the time to explain what your different options are.

The staff is always willing to help and make the experience a great one. The shop has a better inventory than some others during the pandemic.

Timely service

Staff was most accommodating and perceptive of my needs. Turned out they were smarter than me

I didn’t need an appointment. I could walk in and drop off my bike for warranty and repair. It was ready in a few hours.

Everything!

Friendly and knowledgeable staff and great inventory

Bike was repaired in a timely fashion and works well.

Yes.

Chris, who serviced my son’s bike could not have been nicer. Even my 8 year old said “he was the nicest person ever, mom”. Great experience!

Service was top notch! I wish we lived closer so this could be our #1 shop. I’ll be sure to write reviews online to encourage others in the area to visit! Excellent experience, can’t thank Chris enough.

Sam was awesome!! My bike is great and all issues were resolved!!

bought an electric Trek bike. The Customer service is outstanding.

EVERYTHING!

Quality items and a knowledgeable staff

Customer service was the best I've ever experienced

Full range of bikes, knowledgeable staff, friendly and personable while listening to questions and concerns was important to my wife and I. I did not feel pressured into a decision one way or the other.

You guys are great--friendly, helpful, knowledgeable. Always happy to walk through your door.

♥️♥️♥️ You guys!!!
The same attentive customer service I’ve grown to appreciate so very much .. along with the team.. you’re professional knowledgeable and hands down fun!

quick, knowledgeable, courteous,