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Customer Testimonials
Bike tech (Robert?) was friendly and informative. My problem got solved quickly.
Customer service was great!
Friendly, knowledgeable staff
Excellent customer service. Very knowledgeable staff.
The staff was helpful and friendly.
Customer service. Friendly knowledgeable staff Good selection of bikes and accessories.
LOVE MYSTIC CYCLE !!!!!!!!!!!!!!!!!!!!!!!!!!!!
DAVE Last name removed STONINGTON,CT
Convenient location, good service.
There were a couple of other service customers there when I arrived, but the technicians communicated with each one and addressed each of their needs in a timely matter.
I had a shifter that was not responding. I expected to be told extensive / expensive repairs would be needed, but the technician disassembled and lubed the shifter mechanism on the spot and had it working in no time. And charged a very nominal fee (I put some of the money I was expecting to spend into a nice new bike light).
Great Service and products. Wonderful continued service after the purchase. Always a no pressure sales environment. Exceptional willingness to answer any questions and concerns
Quick and friendly service! Several technicians so they will do some services with little or no wait time . Open 7 days a week so anytime you need something they are read to help!
I was very happy with the suggestion of alternatives to what I was looking for, especially given the delay in delivery of my original order.
Also very happy with the speed and quality of service.
That you're 5 minutes away, have very flexible hours, and usually have the parts I need. Staff is always helpful, even when I'm doing my own work
Excellent customer service!
Personal, fast, helpful
Very attentive customer support. Friendly and ready to help!
Friendly, professional, prompt, and affordable
Personal service from kind experts
They checked for safety in addition to fixing my flat tire.
Very personable, took my questions seriously: I was bringing two basic bikes bought is garage sales for a beach house. They were barely functionalble... Great advice on which repairs could realistically be done.
The work was done efficiently, and it was done well.
Very good customer service and good selection of bikes. Great shop
Great service friendly staff
Very friendly and competent staff. Able to meet all our biking needs
Good selection of bikes and accessories. Dealt with Evan who was very helpful in determining the bike model I was interested in purchasing. Unfortunately due to Covid the bicycle I purchased was not in stock and will not be in until next July. But I am certain I will be stopping in again to check out gear… I’ve already mention my good experience there to several of my biking friends.
Your staff was very helpful when I came in to buy some accessories for my bike.
You had the Electra rack I wanted in stock. I was impressed with the number of bikes and accessories in stock. The person working was very helpful and attentive. I’ve had some negative experiences with Mystic Cycle in the past, but this experience was very positive. I would recommend based on this experience
Attentive service.
The owners are just the best. They have the best team a customer could ask for. Always eager to help me get back on my bike!
We always enjoy stopping by. Everyone is always so friendly and helpful!!