Customer Testimonials

Staff are excellent.

The techs are eager to help with ‘walk-in’s’

Friendly service!!

I love the family owned feeling … everyone (employees) seem genuinely interested in helping.

We were shopping for a bike and wanted a particular model and color and there were only 2 available. One was at a near by bike shop where we live in NJ but they said it would take 2 to 3 weeks to build. The only other place that had it was Mystic Cycle(a three hour drive) but they were willing to build it the same day! Joe at Mystic Cycle was very helpful through the whole process! We got in the car and they built the bike as we drove! Talk about excellent customer service!! We highly recommend Mystic Cycle!

The team at mystic cycle center is so friendly but more importantly, they are knowledgeable and also skilled. They don’t just sell you the bike, they get out and ride with you!

Staff available to answer questions, offer assistance, make recommendations when asked.
Professionally friendly.
Thank You

Best response and service very rare. Super happy.

Quick turnaround!!!!

Fast shipping, good price. I spoke with a young lady who was helpful in not only getting me my requested info but did so expediently and followed through on her promise to follow up.

Bike is back to brand new! Thanks so much...feel very confident taking it on my bike trip.

Nice vibe and helpful folks

Good selection and quick service.

The part that I needed to back on the trails you had in stock

Great products and even better people

Location close by

Thank you for getting the bike all set up properly! Much appreciated! When I am ready to buy my own I will be coming to see you guys for sure!

My interaction over the phone was top notch. The employee went out of his way to help me get the helmet I wanted. Plus it was delivered in a timely manner. Thank you!

friendly customer service

They have the products in stock that I need at a good price.

Brought my e-bike in to be properly fitted, including fixing fender and kickstand as well as swapping out the stem to make more comfortable.

Bike mechanic was fabulous. Very friendly and knowledgeable,

I couldn't be more pleased. Will definitely return for service or purchase in the future.

Wide open clean space, terrific inventory, extremely helpful knowledgeable staff,
Joe directed me towards the perfect accessory, Samantha fixed my bike beautifully and efficiently !! We are fortunate to have this gem right here in Mystic!!

Staff are Helpful and upbeat

Friendly fast service

Super accommodating. I had recently purchased a new bike online, brought it to them to have them check it out/fix a few things and was in and out in 20-30 minutes. Easy going and great people. Highly recommend.

Everything

They helped me get the service on my bike that I needed.

My boyfriend and I came into the store last weekend and each left with a bike, all thanks to the amazing staff! Thank you for being so incredibly friendly, kind and helpful - we realized that you even stayed an hour late to make sure we got all the help we needed! We will definitely be back!

Prompt, friendly and competent

Staff are very friendly and dedicated to their customers. I have brought my bike in without making an appointment before, and they always make time to look at it right away. This is one of the best bike shops I have ever been to due to the great customer service.