Customer Testimonials

Chris and his staff were exceptional--friendly, knowledgeable, and accommodating without pressure to buy something. Chris was gracious and attentive to what I thought I was looking for in an ebike, quickly discerning what I really wanted, which was not what I thought I wanted. His suggestions to consider a variety of bikes was a very insightful and helpful learning process for me as I clarified my own thinking and what I needed in an ebike. I'm extremely pleased with my purchase and very much appreciate Chris' no-pressure patience as I navigated my way through one of the largest selections of ebikes I've seen in New England. It was well worth the 90-minute drive to a superbly-stocked bike shop with a pleasant staff that happily answered questions and explained options without being condescending--one of the main reasons we made the drive to Mystic Cycle. Chris and his staff are true professionals.

Professional and helpful staff.

Great experience; awesome customer service

Everyone at the shop was very helpful. This is my go to place for anything to do with my bike.

I’m biased. Bike is an absolute dream. Hand pick out components, got a lesson in building bikes and got to do it w a friend! Best bikes shop ever.

Bike availability can not be beat! The staff was very knowledgeable and helpful and assisted me with my purchase and got me on my way in no time!

Excellent customer service. Always know I can rely on great help and recommendations. Get a warm welcome immediately upon entering the building right to the last moment someone helps you load your bike into the car!

Joe Was fantastic. Very knowledgeable, very honest and helpful. Took the time to explain everything to me and made sure I was comfortable with the decision and ultimately my purchase.

Awesome customer service! Very knowledgeable staff.

Good variety with many price points

The Quality

I love Mystic Cycle Centre. Excellent products and customer service.

The store employee was immediately available and displayed familiarity with the item I was looking for. Well done.

Great people.

Friendly workers

Usually have what I’m looking for

Staff’s product knowledge, customer focus.

Very helpful staff

Great quality and friendly service!

The staff are very knowledgable and cool

Friendly and knowledgeable staff!

Best shop around

Friendly staff

Great customer service- received email updates on expected arrival of my bike, and in-store personnel are knowledgeable and friendly. The shop provided fast and flexible to install add-ons.

Friendly and knowledgeable staff!

I was very impressed with the quick response when I walked through the door as well as the quick turn around in service.

Great people a lot of attention to detail amazing store

Great neighborhood bike store, with knowledgeable, friendly people and very competent service personnel!

Service was excellent. Incredibly knowledgeable and helpful throughout the process. We ended up buying a new kids bike, bike rack, helmet and various add ons. Never felt upsold. We knew what we wanted and the store had a lot of variety. I highly recommend!

I took my bike in for a quick look since I was heading out of town and Mystic Cycle was able to fix my bike within a day! Awesome service and staff! Thank you to all.

Great.