Customer Testimonials

Fast service great staff

My bike rides great now! Thank you! It's awesome to go to a store where the staff is knowledgable, friendly, and honest with what needs to be done. It gave me confidence when your staff told me that one of my brakes did not need to be replaced and was fine because it showed their honesty and their focus on what I actually needed. Great work!

Great staff. Great shop. Best products

Chris was very knowledgeable and made our shopping experience a pleasure. There’s an excellent selection of quality bikes and accessories to choose from.

Always willing to help. Professional and timely.

Fantastic staff and unsurpassed attention to detail.

Professional and courteous staff. Great selection of bikes.

Friendly and competent!

Great service - knowledge, respect, quick response, helpful, friendly.

Reliability of products
Polite, friendly, knowledgeable staff.
Purchased the bikes because of the staff.

Great products and great people working there, always knowledgeable and helpful, they are always happy to see customers, it’s a real pleasure to go in the shop a very positive experience every time!!!!

Great selection of products, sizes and gear
Your crew knows their stuff solid !
Will always support
Palmer

You all did a great job taking of two great bikes that had not seen real service for 10 years.
Thank you very much.

Very knowledgeable people in this shop and very helpful. I really enjoyed the trails I was recommended also.

We had a great sales experience.

Friendly, welcoming, and knowledgeable.

I’ve been purchasing bicycles and related equipment from Mystic Cycle for over 30 years!! Very informed and professional staff with quality merchandise.

Plenty of inventory of all types of bikes. On site tech to made adjustments and add equipment to the bike. Prices were fair. Service was outstanding.

Friendly, helpful and accommodating!

Jackson helped me with a leaking tire. He was empathetic, attentive and then very efficient at confirming the problem and then getting a new tube in my tire. We had a great chat along the way, too.

Had Electra items in stock that the factory didn't.

A solid local bike shop, with most of what you need, and good mechanics. My only complaint is that a lot of time when I'd like to go in, you're not open. But I also trust that if there was enough business to justify it, you'd be open, so it's probably just me.

Walk up service to repair a flat was unexpected and service technician was excellent!

Courteous and knowledgeable staff, well stocked, and attractive space with many bikes to choose from. I also like the vintage bikes hanging from the ceiling.

I've had a great experience. I love my new Santa Cruz Hightower! Ryann and everyone else that helped me is amazing and very knowledgeable. Any question I had was answered. I felt super comfortable. A wonderful local shop!

Very good selection of products with prices comparable to the web. Friendly, knowledgeable, no pressure sales person.

Loved the selection and really loved the customer service. Thank you Ryan!

Came in for bike work and they were extremely helpful and extremely friendly!

Great friendly service’

Good answers to my maintenance questions!