Customer Testimonials
The friendly atmosphere around the shop and I feel like my needs are addressed without a hard upsell.
Prompt service and informed recommendations.
Good quality products. Very helpful and thoughtful employees
Always prompt, friendly, and do a great job
I appreciate a locally owned and operated family bike shop that takes the time to get to know their customers. They have a first rate selection of bikes, and really assisted me in making my first purchase of a higher-quality bike very successful. I went from RBS straight to the Dragon Trail in Newaygo County for a terrific first ride! Highly recommended.
Always great service, and always great people
Craig does a great job with tune ups and customer service!
Love the service mentality - Katie and Craig are great!
You are local and very friendly and helpful.
Always outstanding service, friendly response to questions and great advice on any issues.
Wonderful bike, great people to deal with.
Knowledgeable, friendly and seem to have what I need or will order it and get it rather quickly.
My bike service representative quickly took my bike in and repaired it immediately twice. That was super appreciated.
Rockford Bike Shop's personnel took the time to work with me until I was comfortable. It was relaxed and enjoyable like buying a new bike should be. I look forward to working with them more in the future.
They did a great job with communication and friendliness. They had a cute dog that was welcoming
High quality, expertise, and personable services.
Super quick to help and I really felt like the bike had been completely checked over and was ready to go. The best part is you can really tell they care!
Excellent service. Looking forward to future group rides when I get fitter.
All the best products you need and want! Service is top notch.
Great team!
Everyone is so friendly and helpful.
Just super friendly and helpful staff, and puppy kisses to boot.
Very friendly and honest service. Haven’t used the bike and really tested it out since the tune up and all repairs, but excited to do so when the time comes. Thank you!
Great service and quick turn around.
Friendly staff
certainly I'm a loyal customer, but know I'm not the only one who gets prioritized when a big race is calling. you all are knowledgable and create a great enthusiast environment.
I'm sure uninitiated folks who just walk in could be intimidated by the enthusiast crowd or the busyness, but I always see folks of all stripes getting helped, and any referrals I have sent in never have negative experiences (or they know I won't listen!). I also saw I "I bought this bike online, started making it, and now I'm "f-d" guy walk in", and George was completely helpful, not preachy, said they'd take it over and offered the "60 day checkup" as part of it as well.
I'm sure the new building will help create a space that when the gang is hanging out the walk-ins are less likely to be intimidated. I"m comfortable walking in, but we are all big personalities!
You can count on George, Katie and Craig to do the job on time and correct They always are looking out for your best interest.
The Rockford Bike Shop is a community business, that gives back to the community. The are a great group of people from owners George and Kate on down who are dedicated to promoting bicycling.
Great work assembling my mountain bike!
Very friendly store.. was a first time customer and they went out of their way to take care of my needs from start to finish. Communication was excellent, always kept me informed of n the progress of my order. Great customer service is the key, and they nailed it!!