Customer Testimonials
Great personalized service
Being greeted with a smile from knowledgeable staff.
Love to support local where they know our names and we know their names too! Customer service that goes above and beyond and is consistent every visit! We love everything about this incredible business! George and Katie have built an incredible business and team!
Katie, George, Craig and staff are incredibly knowledgeable and do great work, no matter whether it is a small or large request. I've been going to their shop for over 30 years, and I can't wait to see their new place in 2025.
We love the bikes we purchased from them and the warranties that come with them. The employees were very informative with our questions and concerns. We bought a floor model and they went through it thoroughly and wiped it down for us before we left with it. Very nice people and good products!
Excellent customer service and response time!
Quick turn time
Quick, affordable, quality service
Best bike shop in West Michigan!
The shop had a helmet in stock that I’ve been trying to find for several months. The staff was very helpful in having it shipped to me, out of state. Thanks much!
Craig was very helpful and honest!!
Communication was great and work was completed timely and they went above and beyond with extra parts and work I needed....
Thanks to all..!!!
Everything!
It’s simple, Great service great people
Great and dependable fast service!
Great customer service!
Craig was great. I just moved to Rockford last week and he made me feel welcome. Thanks for the excellent service! -First name removed (yellow Salsa)
Quick attentive service, great products.
Super friendly and fast service
Great job in meeting current needs along with the right amount of suggestions to think about for the future depending on the bike.
The beer temperature in fridge is one degree warmer than it should be. There should me more dogs! Excited for you guys to move into your new building. It looks incredible
First name removed
Love the Rockford Bike Shop!!!
Very kind, courteous and knowledgable staff and ownership.... that endeavors to afford above & Ebyond the Call service. Thank you!
Their technical expertise is unmatched. Quick, friendly service and top notch inventory.
Owners and staff that truly care about making your cycling experience the best it can be. Always go beyond what it expected at a fair price.
Very friendly store.. was a first time customer and they went out of their way to take care of my needs from start to finish. Communication was excellent, always kept me informed of n the progress of my order. Great customer service is the key, and they nailed it!!
The friendly atmosphere around the shop and I feel like my needs are addressed without a hard upsell.
Prompt service and informed recommendations.
Good quality products. Very helpful and thoughtful employees
Always prompt, friendly, and do a great job
Great team at RBS! Very knowledgeable and supportive of cyclists.