Customer Testimonials
We were proud to bring our third generation to Rockford Bike.
Thrilled to see what you have accomplished.
Should we run some cards with the new address?
Everything done right, well, and fast!
The people are OK too😉
Told George what I wanted and he got it ordered up. My item arrived two days later.
Thanks
Competence
Respect
Friendly and knowledgeable!
Top notch staff very knowledgeable and compassionate to the cyclists needs,amazing turn around on repairs & preparing new bikes!A great selection of parts and nutrition on hand always a pleasure to stop in!
George, Katie and the whole team at RBS always take good care of me and my bikes. On my most recent visit my fat bike needed new bearings on the front hub, the whole process from drop-off to pick up was smooth, easy and reasonably priced. Thanks guys!
Wide variety of nutrition/supplements. Fricken cool staff!
Friendly and knowledgeable staff with a great selection of bikes. And usually Bassett Hound kisses!
Fast and responsive. Great work.
Great service as always.
Good people and Jolene
Local, knowledgeable, with quality products and staffing.
Customer service was fantastic, cost for services was less than I anticipated, and I would highly recommend them to anyone needing a new bike, repairs, or a tune-up this spring!
Fast, Friendly, Knowledgeable
They go above and beyond to find solutions to any bike problems that come up.
The best service/customer support in the Grand Rapids area!
Excellent service and excellent repair work!
I like the communication and the shop vibe!
Personal service & friendly staff
Everyone was very helpful after inquiring what we intended to use the bike for. They made suggestions and explained how that would be useful. They are very knowledgeable and have a very nice inventory. I will use them for all my family’s bicycling needs.
The shop listened to what I was looking for and got me set up on a great bike. I will absolutely recommend the shop to anyone.
Professional, knowledgeable and quick service …
Made my older bicycle ride like new…
Great, knowledgeable,kind and curtious staff. Affordable products that deliver on quality.
Last week, I purchased my dream bike, a Trek Supercaliber, from Rockford Bike Shop, and the experience was exceptional. From the moment I entered, Craig and his team provided outstanding customer service, demonstrating extensive knowledge that helped me make a well-informed decision.
Craig went above and beyond, even arriving early to set up my bike when it arrived. Following my specific requests, including calibrating the bike to my exact weight and specifications, he accommodated everything without hesitation.
My first ride on the bike was phenomenal, it shifted flawlessly, the suspension performed perfectly, and I couldn't be happier with my purchase. The team was incredibly patient and provided valuable advice, including recommendations for nutritional products to support my training. Their expertise and passion for the industry truly stand out.
I wholeheartedly recommend Rockford Bike Shop to anyone in West Michigan seeking a top-tier bike shop. I will certainly share my positive experience with others. Thank you to Craig and the team for exceeding my expectations!
Great quality friendly service!
Love the shop and chatting with the people.
Incredibly friendly and knowledgeable staff. Within minutes I felt like I was part of their business and they cared about my experience.
All I needed was a back tire replaced on my E-bike, done in 10 minutes! Always grateful for great customer service and a bike shop that gets you.
Very quick service by trusted knowledgeable mechanics.