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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, professional and honest
SETH !!!!!!!
the helpfulness of the office staff and the pleasant and knowledge of the technician who sevices my a/c and furnace.
Prices are high for the service. With a $125 service call (Angie's list $25 included), then $227 for a part when the service took about 15 minutes total from door to door, seems excessive. In reviews on the internet, it appears that Standard Heating & Air conditioning is on the high side for this particular service, after I knew what was wrong. But, the high cost of the initial service call is a huge deterrent to "shopping around".
You are on time. Trustworthy. Friendly. reliable
Hello Standard,
I have no issues with company employees. They are friendly, knowledgeable, prompt and courteous.
I have an issue with company policy. As I had an defective unit installed, the
"patch" was supplied to fix it. I requested an extended warranty on the unit and was denied. I did not ask the unit be replaced. However, I was urged to buy the Smart Club Membership. This is not a very good customer service policy, in my view. I would think an extended warranty should have been offered.
Quick service and very knowledgeable technician.
You have been "inspecting" our furnace and air conditioner for years. Now, for the first time, we are told that there is rust and expensive parts need to be replaced. Rust does not happen overnight.
Further, it appears that the water intrusion into our home may be coming from a bad seal with the exterior furnace venting (which is also located a few feet from an air conditioning unit that you also "inspect"). I have a general contractor coming out next week - if we confirm that as the source, I may be contacting a manager to discuss the damage to our home and furnace. Even a cursory "inspection" should have noted the problem.
Finally, when discussion the problem with my wife, your technician made the statement "you do realize that when metal gets wet it rusts." My wife is highly educated, and I can assure you understands how rust occurs - that comment was not well taken, and frankly, given everything else that has occurred, the more I think about it the more it bothers me.
We have been loyal customers for years, and will wait to get the opinion of our general contractor before deciding on next steps, however, the statement of your technician alone warrants the low rating. I expect better out of Standard Heating. Mark Last name removed
Friendly, knowledgeable staff.
Thorough and personable. Joe helps me understand what needs to be done--when and why.
Friendly, professional, knowledgeable. All around excellent service.
Seth's professionalism, friendliness and know-how have always been a plus. We've had his expertise for a few years now and are totally impressed with every visit.
Reliable, prompt, friendly, always willing to explain what was done.
The servicing staff you have is excellent (and VERY friendly) and prompt
Professional, qualified, prompt
Very polite and knowledgeable.
Technical knowledge of technician and efficiency. Communication skills also.
Fast and efficient service!
I absolutely love the customer service the Dave provide each time he comes to do the maintenance on the furnace. Honestly and a job well done
Promptness
Honesty
Friendliness
Professional
Neatness
Nice, thorough job on the proposal by Rich. Fair price.
Another thorough and efficient job
Wonderful from start to finish, customer service in house all the way to installation, everyone has been great.
Very courteous service and good work. I really appreciate the phone call prior to arriving.
Provide a shorter window of time for service. Not having to have someone home waiting for 4 hours would help.
Reliable and honest
Deacon was recommended to me to service my furnace and air conditioner. He always calls ahead to make sure I am home. He always has a smile on his face and is ready to do his job. If Deacon has a recommendation for me, I trust his opinion. He is a definite asset to your organization.
Quick and friendly service.
Polite, knowledgeable, professional technicians who do their job quickly with no muss or fuss.
You are always, prompt, efficient, and friendly. I've had you for many years and have always been satisfied.